Nun Assisi Relais & Spa Museum

What a fabulous hotel! It’s really high end (with prices to match) and definitely worth it. It’s an immaculate property, and the staff is incredible. Everyone was so helpful and kind. I did a few dumb things like leave my window open when I went out and rain streamed in. This was 7 p.m. and housekeeping was on it! They did turn-down service. Some biscotti await in the room. Breakfast was wonderful. Really, they had everything from fresh pastries to charcuterie to eggs, smoked salmon etc. to order. As for the spa, I’d go just for that. It’s built into the old Roman amphitheater and has all the Roman bath circuits plus a massive bath/pool with one end as a whirlpool and also waterfall jets. Places to relax, tea. I spent hours there. My room, 15, had lovely views. The bathroom was cramped. A small shower, no bidet. And there was noise from the bar (but a hallway door that could be shut). Overall, just a wonderful experience.

Elegant, sophisticated, professional AND warm, proactive and considerate service throughout the experience. Most conveniently located, most beautifully designed and furnished, everything is a great experience, the rooms, the spa, the outdoor garden and relax gardens, the amazing Benedikto restaurant, a definite must-do in the evening with some tasty food and wine, great attention from the chef and team, and an incredible view and atmosphere. Thank you to all the most professional and considerate staff, particularly nice to our child’s needs, and special thanks to Michele for making our breakfast special every day. Bravi!!!!

BEWARE OF BOOKING IN THE SUMMER - The temperature this summer in Italy has been in the 90s and this should be no surprise this hotel. When we checked in to room #7, we were asked for our preference in room temperature, which was 20 degrees (C) and our host confirmed this was possible. Two hours later the thermostat registered the same as when we entered (25 C). I called the desk, and they said give it time. 4 hours after check-in it was still at 25. I asked for assistance. They sent a technician which reported the room was working fine. Really? When we returned after dinner at 10 pm, the room was at 25 C. I believe the hotel knew that 20 C was never possible due to their inadequate AC system, but they never disclosed this. The room was not comfortable for sleeping, and if I knew this at check-in I would have left and chosen another hotel. Since I prepaid the room they could not offer a refund. I had a bad night of sleep because the room was too hot. In fact, in the morning, when it was 75 degrees outside, the thermostat was still at 25 C. The property is beautiful, but I also wish their website description accurately described the Spa Suites, which can be on two floors with a steep staircase. The bed and bathroom upstairs and the living space downstairs. I am disappointed that the hotel is not prepared for summer heat, and since I have been traveling in Italy all month, this is the first hotel with an AC problem. So, if you plan to visit in the summer, pick a different place.