The St. Regis Aspen Resort

In general we have a good impresion, but: 1) It was our honeymoon trip and we have ordered flowers on arrival. We confirmed the tipe of flowers by email with concierge, but on arrival no flowers were in the room. Only an email from concierge on the next day, telling that he was off, that's why we could not get the flowers. 2) Every day there was a line to breakfast restaurant. Not long, but still it took time. 3) Hard to make a reservation to the SPA. (Pool inside is super extra small).

Upon arrival we were greeted by bellman, Bryan, who was and is exceptional. He gave us valuable information on where to go, what to do and everything inbetween. The St Regis excels all around in overall service and cleanliness with very comfortable accommodations. I hope to stay at other resorts in this chain.

We stayed here for a couple nights while attending a birthday bash for a local friend. Everything flawless from check in to check out. Front desk friendly, professional, and efficient, as was valet parking, ski valet, restaurant staff, and service in all parts of the hotel. The room was luxuriously comfortable, and well designed. Loved it and felt as if everyone that was on staff worked well together for a common purpose...Happy and well cared-for guests!! Thanks

Although it was summertime when I visited here, I had wonderful time here. Butler service and ride service satisfied me.

An amazing stay… exactly what you expect from the St Regis Brand. The rooms are terrific - clean, spacious and and overall very comfortable. Bar and restaurant are also great. Food was consistently good and the bar service is solid. What makes it even better is the incredible team they have. Candela and Samantha in the bar are great. Friendly, great service and made us feel incredibly welcome. Charlotte at the front desk was super helpful answering questions about my bill and just overall info. If those three team members are representative of your whole staff - you’re doing it right. Great stay! See you next year.

I thought I was going to be absolutely "wowed". NOT THE CASE. We came in the summer for a very elevated experiential w/e for some very special friends. I will start by saying that in order to get to our room we had to walk down a back of house service stairwell to get there because the elevator to our room was out of service. We addressed the front desk and were told we'd get a call from the Manager. Never happened. Approached the desk again the next day, same message. We also booked 3 nights, but due to family emergency we only needed 2 nights. Did not request for a refund but was going to let my 80 year old father use the third night since it was paid... I advised their management team he could not use stairs. Nothing was done about it. Such a disappointment regarding operations and management. Room service trays left (not ours) out in hallways for extended amount of times, sometimes almost 24 hours. Never got a reset of water in the room bc no one ever came to clean the room. I will say, the service team at the restaurants and bar were absolutely incredible. You should consider advancing some internal hospitality members from your team as they were the ones to recover our experience as best they could.