Hotel Europa Residence

Europa Residence is located in the main pedestrian street of Asiago,which is filled with bars, cafes and stores. We booked a junior suite for a week: the bathroom was great but the room (#107) was quite small for a suite. Although the bed was very comfortable, our room faced the main street and it was pretty loud until midnight.Once the crowds left t was super quiet, but if noise is a concern make sure you book a room on the rear. The rooms are decorated in rustic wood furniture, which is getting a little old for a 4 stars hotel, but we had all basic needs We used the Spa several times and it was lovely.Personell was both friendly and helpful and we were able to reserve and use mountain bikes at no cost for the whole week, which was a big plus for us, without a car. The breakfast was varied and very good.

Over many decades, we have seen more of Italy than most Italians. This was new territory for us, and as with most travelers, after a long day's drive we wanted to settle in to our hotel, have a good meal and then take some time to get the sense of the place. That routine was thwarted in unexpected ways. Asiago has decided to make the downtown area car free and pedestrian friendly on weekends. While that is a worthy aim, we spent half an hour going in circles unable to reach the hotel with our GPS telling us to go down streets that were barred. Several calls to the hotel were thankfully answered in English. I even stopped at the local police station-which was closed for the weekend! This is well known to the locals, but not to people from 4500 miles away. It would be VERY EASY for the hotel to post some helpful directions on their website, and/or notify guests arriving on weekends-but they did not. That is unacceptable. Finally, Maddalena, of the hotel met us at a parking lot and guided us to perhaps the one southern street that took us to the hotel. She was very kind, and it is not her fault that the hotel didn't anticipate this problem. While we were on our trip, the hotel website was updated to note that their Michelin Starred restaurant would open in June. There was no mention that their other restaurant, also recommended by Michelin, was also closed. We were first told that they were redesigning their menu, an annual occurrence. Digging further, we learned that their chef had left, and a new one was to start sometime in the next few weeks. This is a challenge for the hotel and a major annoyance for someone who booked the hotel nearly a year ago because of the presence of the restaurants! The hotel did right by us. They were able to secure a reservation on a Saturday night at a fine restaurant on the outskirts of town, one also recommended by Michelin. They also drove us there and back in the hotel van, avoiding another challenging drive with the weekend restrictions. Asiago is a neat little town, a little sleepy, but very clean, crime free and in a pleasant agricultural and recreational environment. Tommasso and Maddalena were exemplary hotel employees and really did give us some insight into the fine people who live here. The hotel breakfasts are delightful, the public rooms charming, the hotel rooms (at least ours) a bit dated, but quite comfortable. After the replacement of the third Sky control box, our television worked well and we were able to get some English language news, important in this troubled world. Travelers need to be flexible and open minded. But at the same time hotels need to anticipate the needs of their guests. I'm sure the hotel will again be a culinary destination, and one can't anticipate a chef leaving. We did get a feel for the town and the region. I'm not sure if there is enough to draw us back, other than fine people who see the merits of living in a fairly remote place.

Starting from the hotel kindly coming to find me when i got lost on arrival to when i left, they were helpful in everyway. The hotel is of the region, cosy with comfortable clean rooms and a several eating options. From the bar area to a Michelin star restaurant. I had one meal there and it was superb. They helped us find bicycles routes and had bikes to loan , rent. Also gave us ideas of what to do in the area. We were a large group of people over a few weeks and all throughout that time, they were perfect hosts. It is in the center so walking distance to many other restaurants, cafes, shops and the local airport. It is a hotel in the center of the town , so there is noise to at least 10 at night, but on the whole after that it was quiet. It is not a rowdy town, but an elegant mountain location. I would return for the friendless of the family and staff who run the hotel and highly recommend as a hotel destination.

Hotel in pieno centro ad asiago. arredato con grande classe e buon gusto con attenzione per i dettagli. abbiamo soggiornato in coppia per un weekend gentilezza ed accoglienza di tutto il personale. camera in mansarda molto coccola con un ottimo materasso .lenzuola candide e morbide.servizio di cortesia di livello.bollitore con tisane di qualita'. pulizia ordine e profumatori in camera e nelle parti comuni. colazione elegante in una bellissima sala in stile montano chic con prodotti del territorio .attenzione al dettaglio. Receptionist sara gentilissima ed efficiente. 3 ristoranti di cui una stube..parcheggio privatio superconsigliato !!!!

Molto curato, gestione quasi familiare, stanze di buone dimensioni bella vista. Proposta gastronomica molto amplia : 4 ristoranti ! Provato uno direi buon livello, menzione particolare alla cantina. Dolens: camera non proprio curata anche dopo segnalazione. La SPA funziona a chiamata.

Maleducazione di fondo. Eravamo seduti all interno per un aperitivo,un proprietario giovane maleducato ,ci ha invitati a lasciare il tavolo perché era già stato prenotato sottolineando che erano già passati 40 minuti che eravamo lì

4 stelle superior? Sul serio forse negli anni 80. Il personale è poco cordiale, la struttura è datata e dimostra 3 stelle. Mancano i balconi, alle. 6 di mattina ti svegli per la luce. Pessima esperienza. Inoltre non hanno un garage interno ma le macchine finiscono in un parcheggio all’aperto. Da un 4s ti aspetti molto altro

In una delle nostre passeggiate al centro di Asiago abbiamo scelto di pranzare al ristorante di questa interessante struttura alberghiera. All'ombra di grandi ombrelli siamo stati accolti da un'impeccabile e professionale servizio al tavolo. Per non appesantirci troppo, la nostra scelta è ricaduta sugli gnocchi ai 4 formaggi, un piatto rivelatosi interessante. Naturalmente il conto non è stato particolarmente basso.

Avevo prenotato una suite, in largo anticipo, ancora un mese prima del mio arrivo. La mia vacanza doveva durare un mese. Alla prenotazione avevo versato il 30% dell'importo stabilito. Arrivata in hotel, qualificato 4 Stelle Super, la suite presentava, già a prima vista, uno stato di scarsa manutenzione: vasca da bagno sporca con angoli ammuffiti, bocchettoni per l'idromassaggio incrostati; angolo cottura trasandato e rubinetto dell'acqua con tracce evidenti e di lunga data di calcare; frigorifero spento e con forte odore di muffa: tende alle finestre che si staccavano dai perni, cadendo addosso; televisione non funzionante, tant'è che l'han dovuta sostituire; Addetta alle camere scortese, quasi insolentita perché facevo presente alcune delle anomalie riscontrate. Ho avuto la chiara percezione che l’ultima pulizia della camera fosse stata effettuata solo alla chiusura della stagione invernale… In generale l'hotel non merita le “4 stelle S” assegnate, solo il prezzo, rimane elevato! Infine segnalo un clima relazionale poco attento, quasi trasandato. Dopo due giorni fui costretta a lasciare l'hotel, perdendo così l'intera caparra. Segnalo questa mia esperienza, inaspettatamente negativa, per mettere in guardia chi valutasse di soggiornare in questo hotel. Credo meriterebbe una revisione delle stelle assegnate! Pessima esperienza.