Premier Inn Ashford North

Good, comfortable, great night’s sleep. Very helpful and friendly staff. The restaurant was very good, the waitress was exceptionally efficient and friendly. The hotel is 20 minutes from the Channel Tunnel and is a great place to stop over for an early start.

There’s a saying that you always know what to expect when you stay at a Premier Inn. It’s generally true, but I felt on this visit that the facilities were sub-par. The room seemed clean but very tired. It had obviously experienced a hard life. Rather sad curtains that didn’t quite close. Heating that couldn’t be adjusted. Old carpet and furnishings. The bathroom was tired and the colours rather grim and old. Sad to find a bath rather than a walk in shower. And the corridor outside was noisy. On the plus side, I found the bed very comfy. The staff were lovely, very friendly. The breakfast was excellent. And the resident cat was just gorgeous!

We've been using premier Inns for years and although the basic accomodation is good enough we've noticed a general decline in the fabric of the buildings and rooms. We ate in the restaurant in the evening which was understaffed but the two waitresses did a sterling job juggling the orders and serving food. What really spoiled the stay was the shower not working in our room. It's difficult to call for help when you've just stripped off ready to shower. We decided after this stay that we probably wouldn't use Premier Inn again.