Gæstebruger
22. september 2022
I was quite disappointed with hotel Casa Berno and the prime reason for the disappointment was the room. Other than the amazing view, the room did not feel like one that it could belong to a 4 star hotel. It felt like a very old room outdated bamboo furniture from the 70s, worn out carpet, bathroom that was very small with a very high bathtub and the fittings looked like they were from the 60s, very few electrical outlets - a very basic room that could not be called 4 star. I have stayed in better 3 star hotel rooms! There was not even a coffee maker in the room. I had to order tea and pay for it! The room that I had selected was a Panorama room, I had no idea that this room would be so vastly different from a “modern” panorama room that I happened to visit as our friends were staying in a “modern” room - the two rooms could have been in different hotels. The reason I give a rating of 3 stars and not less is because of the beautiful location, amazing view of the lake, beautiful outdoor pool, terrace, pick up service from Locarno, shuttle service, wonderful breakfast and efficient polite service across the board.
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