cherryannette
8. juli 2024
Was so looking forward to a short break at the Avisford Park Hotel after a rather stressful time health wise. Seemed ideal for my husband who has mobility and other issues - a room with twin beds, wet room shower and on the ground floor. Anyway, to make absolutely sure I spoke to the hotel on three occasions to confirm all was suitable explaining that my husband had mobility issues. After checking in and setting off up the corridor it soon became apparent that the room was not on the ground floor but what can only be described as “lower ground” and we were presented with a long flight of stairs and then a very, very long walk through another corridor. (Please see photo of stairs and the corridor from the outside of the building}. Totally unsuitable for someone with mobility issues. Would never have booked this if I had been told the correct information. Back to Reception to find another room but none was available so the only option we had was to drive to the room and then have to keep driving back and forth for breakfast etc. Can’t imagine why a room for disabled people would be located where it its impossible to walk to the dining room! Could hardly be further away. We were offered a complimentary meal but this really did not compensate for the three night stay which now was neither relaxing or practical. Generally the hotel is rather shabby and in need of refurbishment and lacks any niceties and touches that make the experience pleasant and memorable - its all very basic with no flowers, candles or table lamps on the dining tables, no shampoo or conditioner in the bathroom, just a soap dispenser on the wall just like being in a public WC. Food again was very basic and unimaginative. Breakfast disappointing (except the poached eggs) with very dry, hard bacon, dry scrambled eggs and tasteless coffee from the self service machine. No fresh coffee in a cafetière. My husband had his cornflakes in a soup bowl with a soup spoon! On our last night we were in the room watching TV at about 8.30 pm when some very loud “music” started. Got louder and louder with constant boom, boom, boom. Had to turn TV off as couldn’t hear it anymore. Was so loud that the pictures on the wall vibrated. No chance of getting to sleep until it stopped just before midnight. Apparently a Proms Party but total disregard for the nearby guests at the hotel. Staff were mostly friendly and helpful but most of the issues were not within their control. This hotel could be so much better and certainly is not worthy of 4 star. It is an impressive building with lovely grounds but does not live up to its publicity or overall catering. So, did we enjoy our stay at the Avisford Park Hotel? I am afraid not. A huge disappointment.
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