Vila Gale Nautico

Vila Gale Nautico provided us with a wonderful and relaxing stay. From the friendly greeting at the front desk on arrival, all the staff were so gracious. We would like to highlight the Dining Room staff, Jose, Ayla and Paula they are outstanding on customer service always with a smile and made dining a pleasure. The food options were excellent and always fresh and delicious. We look forward to a return visit.

First class entertainment from Stany and Gabby my Axel loves them they are always super friendly and great at getting the kids to play or dance they gain confidence every time they see them I would definitely recommend the two of them we will definitely be back soon 100%

I stayed at this hotel from 6th to 13th April 2025. I was really disappointed with this hotel. It’s absolutely not a 4-star hotel!!! Room: There was no shelf in the wardrobe, so we had to leave a lot of our clothes in the suitcases. No kettle, no coffee, no sugar—nothing in the room. If you want a coffee, you have to go down to the restaurant or the bar. The bar: The bar service is terribly slow, and the staff were quite rude. There was a coffee machine, but it wasn’t working—I think it was broken. :( The restaurant: The food was repetitive. As a vegetarian, I ended up eating the same things all week: vegetable soup, carrots, peas or brussel sprouts and potatoes. The options were almost identical every lunch and dinner. The cakes were inedible, and the fruit selection was disappointing—just pineapple, orange, and yellow melon. No watermelon at all!!! The last two days, we ended up going out for dinner to a restaurant because we were really craving some normal food! In the mornings at breakfast, there was a lady making pancakes, but the line was so long. She was incredibly slow, making only 4 pancakes at a time—even though there was space on the grill to make at least 25 at once! Pool: We didn’t use the outdoor pool because it’s not heated—and believe me, you cannot swim or play in it! My daughter loves the water, but she only went in for two minutes before getting out. I do not recommend this hotel to anyone who has ever stayed in a proper 4-star hotel in another country or who expects the standards of a true 4-star experience. We booked this hotel through TUI, as we always use them for our holidays—but this time, I’m really disappointed in them as well!!! I expected better quality and better hotel standards from a company like TUI.