Comfort Inn & Suites Arlington Heights - Buffalo Grove

this place is in between old( we don’t care) management and new( we have no idea what to do) we had bidted elevator happwns, but makor hurdle for disabled people otherwise clean place which I would recomend as we wslked upstairs we cimmented that in out earlier yesrs er did far worse ovrrall, good as “ crash for the night”

It was an overall decent stay. This location is close to restaurants, shopping and entertainment. We were in the city for a summit and most times got in late. There was always ample parking. One night it did get a little nosey but that was a Friday night. It is also a hotel that welcomes dogs, that is always a bonus. My pup enjoyed her stay, running around in the courtyard daily was something she looked forward to.

I wish I had read all the bad reviews before we booked our weekend stay. The hotel is so filthy I don’t understand anyone giving it more than one star . The carpet was just as described by everyone else that stayed there,”dirty, stained and terrible odor! “We found other peoples hair everywhere in the room and bathroom. The bad body odor was on everything. As though sheets and any fabric in the room had never been cleaned. There was actually balls of crud along the baseboard’s. True sign of never being fully cleaned .There was a disgusting scrum ring all over the tub . Mold on the shower curtain! It was all so awful I didn’t even care how tacky the so called free breakfast was. Never ever will we return there!!

Overnight on night 3 of my 4 night stay, the catalytic converter was sawn off of my car. This is a $2300 repair, plus I may not have my car repaired by the time I need to return home for work. Totally derailed my trip. The hotel staff informed me they do not have any cameras on the parking lot and that nobody else reported this happening. I wish I would have paid a little more to stay somewhere with a more secure/visible parking lot. I’m nervous about leaving my rental car overnight even once here in case the thief returns tonight. The hotel staff are very kind.

I stay in hotels all the time -- on average once a month for work or travel, and I've never seen a property so disgusting. Our room was so filthy that I wouldn't let my kids sit down anywhere or take off their shoes. It felt like a crime scene. The furniture was stained and destroyed. There was NO clean surface in the place and it stunk. Do not let their pictures fool you - it looks NOTHING like that. It's clear that this "hotel" is a flophouse - people live on the property full time and have camping chairs and garbage all over their "patios" (a dirt patch outside their sliding doors). We booked the room last minute because we needed somewhere to shower and get ready for a nearby show that was just a little too far from home, but after being in the room for less than an hour I opted just to pick up and leave and then get ready for our show in my car (on a nearly 100-degree day -- that was preferable over being in this gross room for another minute.) The only nice thing I can say is that the front desk staff was super nice, but I wouldn't have slept in one of their rooms if you paid me.

I was traveling for a funeral and this was the closest hotel to my family. Unfortunately, it was not a great experience. When we arrived check in was a mess, and when we got to our room it was barely clean. They don't provide you with enough of the necessary supplies. (For example, there are two cups - total - and one decaf and one regular coffee, in a room clearly made for two people. Additionally, the coffee from the previous occupant was still in the machine when we went to use it.) We left for the funeral and returned at about 12 hours later and no one had touched our room. We had to go down to the front desk and get more coffee, more cups, etc. Plus, it's a nonsmoking hotel but clearly someone, somewhere on the floor was smoking. Overall, it was a really crappy experience.