Residence Inn Arlington Ballston

There are so many great things about this hotel. First, the staff is terrific! I commend Peter and Seviye for helping me with a document I needed to Fax. Also, Angel helped me when my Uber app was misbehaving! Their positive attitude and willingness to help were very comforting. The breakfast is very good and the eggs are real, NOT powdered! The Studio King room was very roomy. The elevators are fast moving. The underground parking is very convenient. The entire building is very clean. I will stay here again!

When I checked in remotely I was asked whether I wanted maid service every other day or not at all. Well, for $200+ per night I want it every day. I hacked around, but couldn’t do better than every other day. So I clicked that. We customers have to stop letting the franchisees get away with charging 2019 prices for 2020 service. Vote with your feet and stay elsewhere. The room was ok and the location is good. And, by the way, I got no maid service at all even after three days.

Once again the staff at the Ballston Arlington residence inn was fantastic and made our stay another memorable one. Clean, comfortable, well located but as expected the staff was so hospitable and pleasant to deal with. We stay here when we come to visit family and are never disappointed. Highly recommended, especially if you have a family! Thank you!

The hotel was perfectly situated for our short drives to the National Cemetery, a relative in Arlington, and downtown DC. It's also easily reached on the subway from Reagan airport. Shout out to John at the front desk who made our check-in very pleasant and personable. Our two bedroom suite was surprisingly large. Larger than some condos I've seen! Two closets in the king bedroom! Our family of five was very comfortable. However, some of the furniture was showing its age and use. The living room couch responded like a whoopie cushion whenever someone sat on it, and there were stains on a living room chair. Overall the room was clean (except for the dust on top of the fridge.) We needed a pan to heat up food in the oven. Not a single cookie sheet, or oven-proof dish was provided in the room's kitchen. We called John at the front desk, who graciously and quickly found us a useable pan from the hotel kitchen. One pack of dishwasher soap was provided, but no sink dish soap. We regretted that housekeeping was every two days - we stayed two nights, so we never saw the cleaning staff. We would have liked to have had our kitchen garbage removed and our beds made. Breakfast was ok. Staff were struggling to refill nuts, waffle batter, cream, etc. and could barely keep up with the morning crowd. The chicken sausage rounds which showed up two days in a row, and on the soggy breakfast croissant, were less than delicious. It was an easy descent to the parking using the hotel elevator. You have to use your room key to allow the elevator to ascend to the the floors with suites. I recommend the Sweet Leaf Cafe right next to the hotel. Yummy, fresh and healthy smoothies, salads and sandwiches. Get the strawberry mint smoothie! There is also a Dominoes Pizza across from the parking garage entrance.

I just want to say that the level of customer service that I experienced at this hotel was top notch. Everything from the breakfast to the cleanliness of rooms was 10/10 & the staff is super friendly!

We had a nice stay, rooms are large and have everything you need (but could maybe use a bit of TLC). Everything was very clean. Staff were lovely and the outdoor area was a nice spot to hang out at night. Fire pit and bbq were well used. Close to lots of restaurants and supermarket. A bit of a walk to the metro but not too far. Laundry and pool area were great and clean (although it would have been nice to be able to have a drink next to the pool). Breakfast was quite good. Thank you for a nice stay.

A visiting lecturer for Johns Hopkins had arrived from London, and his UK mobile was not functioning. I called the hotel, and the receptionist refused to confirm if the guest arrived or connect me to his room. The same receptionist - David? - hanged up on me twice, and was extremely rude when he was unable to hear what I was saying due to poor mobile signal. I have NEVER had an issue being connected to a guest in a hotel. He should be fire.

One night stay in town. The rooms have a great setup for an adult family. Having kitchen is very helpful. Clean, comfortable beds. The toilets in all of the bathrooms were set very low, not good for people with back issues.

They canceled my reservation without notification, wouldn’t answer the phone to alert them of late arrival. Alex made me stand outside in the cold and talk the door even after confirming I had a reservation. Then he and another employee walked out of sight. Normal they would “walk” me to another hotel and he said he just works there at night. I called customer service and they tried to contact him and he hung up on them too. It’s 4am now I have no where to go and the corporate number has me on hold currently.