Auberge du Roua

After several emails prior to our stay to help with some last minute family adjustments, we were so impressed with how accommodating and helpful the managerial staff were. From start to finish, from reception staff to waiting on staff, everyone was so friendly, cheerful, polite and helpful. The breakfast girls were so lovely and efficient and always greeted us with a lovely smile and wished us a good day when we left The hotel pool area is beautiful and tranquil and our young family who had the apartment were blown away by the size and facilities saying it was the best hotel they have ever stayed in We found the walk to the old town no problem at all and the hotel felt a peaceful oasis The breakfast breads and croissants were exceptional, and I loved the homemade jams A superb little break in a wonderful hotel and thank you to all the staff

The rooms are nice, the pool is small but pleasant. The breakfast staff are unfriendly. We never once got everything that we as a family of 6 had ordered. One morning my mother in law wanted more fresh coffee at 945. Breakfast is until 1030. The breakfast staff ignored her as she stood at their bar and carried on eating themselves. Eventually they told her the coffee was finished and there would be no more even though there was 45 minutes of breakfast left. On our last morning it was raining and they had moved our table set for 6 right next to the car park with no umbrella, even though the previous mornings we had the same table by the pool with an umbrella. We got up as the plates were getting wet, the basket of bread was getting soaked so we knew we could not sit there. We were hovering not knowing where we could sit. The breakfast staff saw us getting up and not once did they come over to ask what was wrong. They just kept looking at us like we were being pains. The receptionist, short dark hair came out and said she would move us to a table under an umbrella. She was very nice and I think she could see we were not happy. She put tables together, dried the wet plates and gave us menus. She asked if were ok with the french menus or did we want the English ones. It was our last morning, not once did the breakfast staff offer us English menus. I don't expect English menus when abroad but if they had them why would they not offer them? The basket of bread was soggy with rain water. There were only 3 croissants between 6 of us. I asked for more croissants, the woman I asked huffed at me and didn't respond, she just flounced off to ask another member of staff. She then came over saying I could have 2 more croissants but no more. Not having enough croissants for guests is poor. It's on the menu so it wasn't something extra that I was asking for. There is no hot water late (11pm) or early in the morning (6am), no one to ask as there is no one on reception after 10pm. The welcome folder seems to be a set of threats, if the tissue box goes missing you will be charged, if the robes goes missing you will be charged 100 euros per robe etc etc. I have stayed in many hotels and this is the first welcome pack I have seen like this one listing a set of fines. It also states you can't bring food on to the hotel grounds (if you make a mess more fines) despite there being no food available during the day. On the morning we left the receptionist I mentioned earlier was very kind and gave us a bag of bread, croissants and water to take as we left before breakfast. We had asked her as we dared not ask the breakfast staff, I can just imagine the response we would have got. If they can't even make more coffee which is in their job description I doubt they would do anything extra. All in all, it was a disappointing stay for such a pricey hotel.

TOUJOURS BIEN REÇU À L’AUBERGE DU ROUA LIEU TRÈS AGRÉABLE ET CALME LES MENUS SONT COPIEUX ET VARIÉS AINSI QUE LES PETITS DÉJEUNERS JUSTE UNE REMARQUE IL FAUT S’AIDER DU GPS POUR TROUVER LE BON CHEMIN

We stumbled on this lovely hotel in May 22 and re-booked for this year as part of a few stops whilst driving around France. Booked on line, but contacted them to book the restaurant for both nights as it’s a separate entity. All very efficient and done in English as my French is embarrassing bad. Checked in and they remembered us from last year, air conditioning was already on, a relief as it was a boiling day. Had the most amazing food both evenings,. Breakfast sitting outside in the sun, and when this was too much the staff brought out parasols for shade without us even asking. Unlike the previous reviewer they have always been friendly and approachable, clearly work hard to run a busy breakfast service. Well done and hopefully we will see you in 24.

We loved this hotel. There was a lovely pool by a large garden with trees to provide shade. There were more than enough places to sit. Because of Covid they had a system of ordering what you wanted for breakfast and this worked well. The breads were varied and fresh and the jams delicious. We ate twice in the restaurant for dinner. The food and wine were excellent. The set menu was good value. Our only disappointment was that the menu didn’t change, so we ate out for two evenings. All the staff were lovely.

Cadre exceptionnel ( ancienne grande bergerie), repas exceptionnel, service au top, détente et découverte assurées! Si vous cherchez une cuisine gastronomique, raffinée surprenante, goûteuse , exceptionnelle, arrêtez-vous dans ce magnifique restaurant qui fait hôtel également. La décoration des plats est magnifique. Les serveuses très souriantes et avenantes. Compter 50 € le menu complet. Cela vaut le détour ! si vous allez à Argelès passer un week-end ou une soirée ,arrêtez-vous!!!!. Vous ne serez pas déçus !nous reviendrons c’est sûr.bravo