Hôtel Mercure Orléans Portes de Sologne

這次入住體驗太驚喜了，離店後必須來好好誇一誇！酒店位置真的沒話説，靠近交通樞紐，不管是出差趕行程還是出遊逛景點都超方便，周邊餐飲、便利店也很齊全，日常需求完全不用愁。 一進

We were greeted by Juliette at reception and she was very helpful, spoke very good English and very polite. Room was of a reasonable size, bathroom was clean and well appointed. We requested an outside table for our dinner reservation as we were travelling with our dogs. We were greeted at the restaurant by a chap and rushed into the inside seating area. When I asked for a table outside, his response was (NOT POSSIBLE)....... I explained that we requested an outside table when we made our reservation and again were told (NOT POSSIBLE, THEY ARE ALL RESERVED). When I explained that we should have a table reserved outside, he stormed off leaving us standing in the restaurant. He then pulled a table from a row of 3, threw 2 chairs and 2 menus at it and stormed off. I immediately complained to reception who seated us elsewhere and ensured we had a different server, but by then the damage was done, our stay was totally ruined. Being treated like that in a restaurant I am paying to eat in is unacceptable. This individual has no place being front of house with an attitude that quite simply stinks.

General state of rooms can be improved. Only one towel in a double room Friendly staff. Petfriendly