Cloud 7 Hotel Residences

Was a nice apartment but there was a weird smell in the apartment and the service was very slow and not extremely helpful anyway.

First I want to thank Abdullah and Muthana from cloud 7, specially Abdallah for making my stay on of life time. He is amazing the room at al yasmeen building was extraordinary 😍 and he was very generous to offer it for us. I can't give the place or the staff enough words to express my gratitude. Clean 5 stars, location 5 stars, hospitality 100 stars, staff super helpful and kind. Thank-you for making my stay above the expectation 🌹🌹🌹

We checked-in on 11th, October 2024. There is no organization at all between clound 7, b12 and grand hayatt. We were not able to enter to any beach or pool until 4:30 Pm (before 1:30 hours of closing time) because there is no communication between the above mentioned parties as we were not allowed to enter although we have entrance vouchers ( some of the reasons is that we are only guys and only couples are allowed). Moreover, when we entered all the beach and pools were guys !! So the rules were not fair between residents. At night we decided to go to bar in the bar street. They informed us that we are not allowed to enter since we do not have couples or reservations. We contacted them for reservations they claimed that they are full, however, they were still entering couple people. Futhermore we saw guys speaking to the bouncer and he allowed them to enter. We complained to the receptionist, and the only solution they provided to us that they offered a late check out at 2 pm next day. Awful resident, awful staff and awful service. This is my second experience in this hotel and absolutely the last one. We paid an amount of USD 450 for one night, without using facilites. This amount was paid for sleeping only !!! I do not recommend this hotel at all. My experience in Movenpick hotel and Intercontinental hotel and Manara was much better. At least I was able to relax there compared to the stress I faced in Cloud 7

I would like to thank you for your hospitality. It was a very wonderful experience, and I would like to thank a person at Hayat Amman named Mohye aldin , who works as a waiter. He was one of the most amazing and respectful individuals in his interactions. All my respect to you.

The place was amazing the service was really fast. The staff was really polite and helpful at all times especially Amal and Laith. I would definitely go back again. However, one of the biggest issues that Ayla “not cloud 7” has is that they don’t provide transportation inside of Ayla for the hotel residents they only provide that for condo owners which is really bureaucratic of them, transportation should be available for all hotel residents inside of Ayla, this is the bare minimum. On the bright side Cloud 7 actually provided transportation for their residents, of course they couldn’t take people to all places only to a limited areas, again due to Ayla’s roles.

This is my fourth stay at this hotel, it is one of my favorite hotels. The rooms are spacious and comfortable, the buildings are easy access to all the amenities in Ayla. The view from the room in Yasmin Building is spectacular. The hotel is very suitable for families, couples, friends, and huge families. The most important note is that the employees take the complaints of the visitors seriously and into consideration. I would like to thank Mr. Abdullah for all his efforts in making our stay extraordinary and better than the last stay. He took all of our notes into consideration and made our stay special and made us feel special which is really very important for the customer satisfaction. He exceeded our expectation and made us forget that complaint we had. Listening to our feedback and comments is the most important part in providing the best service. Thank you Mr. Abdullah for being very helpful and kind.