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Chujian Special Offer Twin Room
Overnattede i sep. 2022
Familie
4 anmeldelse
3.5/5
Slået op den 20. sep. 2022
I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts.
Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food.
Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner.
As a conclusion, if I may give some constructive feedback to hotel manager:
- please consistently and thoroughly clean your rooms when guests leave;
- extended breakfast time to at least 9:30;
- include more variety in the breakfast and make sure quantities are at decent level by 8:00.
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好,感謝您對本酒店提出的寶貴意見,我們會盡快改進,再次感謝您選擇雲水瀾庭温泉酒店。我們是按照國際四星級酒店標準建設的,打造的就是一種温馨舒適的入住體驗感。希望您的下次再來的時候達到您滿意,我們會繼續努力去做得更好。期待您和您的家人以及朋友再一次的光臨雲水瀾庭温泉酒店。
Svar fra overnatningssted: 尊敬的客户,非常抱歉您入住環境給您帶來不好的入住體驗。綜您所述與本酒店真實情況不符:1、旅行團和散客我們酒店都是正常接待,水煮蛋我們每天都足量供應,沒您説的沒有水煮蛋的情況。2、酒店室外温泉是在一樓日式木桶,不是您所説的是在樓頂,嚴重於實際不符。3、我家是攜程4鑽酒店,攜程有很嚴格的評鑽標準,不知道國內您所在區域100多的招待所是我們四鑽的酒店標準嗎?4、攜程每一條好評全部來自入住客人的真實評價,可以在攜程後台調取數據。5、您説衞生及衞生間漏水問題,因您入住期間我們未接到任何關於這方面的反饋已無從考證,但是我家保證不會出現這樣的情況。6、您的點評房型是初見特價房,是沒有早餐和温泉體驗權益的。綜上所述:您是否真實入住酒店我們表示懷疑。您此條評價純屬惡意差評!希望您下次入住每個酒店都要給予真實評價,給我們帶來的困擾,本酒店就不予追究。