DoubleTree by Hilton Changbaishan Hot Spring

On the first day of check in ERIC 和Jackson assisted us and even taught us how to buy the tickets for changbaishan. However they were on break during the rest of our stay which led to quite an unpleasant stay. The ground crew did not communicate and handover properly and they forgot that we were going to the mountain and made us wait over 30 minutes in the lobby for the transport that never came. Location wise, there’s nothing nearby and food choices were limited. However it is very near to the changbaishan mountain and this making the trip to the mountain relatively accessible. Hotel Breakfast is not bad too, many choices and the concierge is really friendly and helpful. Overall it was an alright stay but we expected better service for the price we paid for.

Double Tree Hilton is awesome hotel with professional service from the ground staffs. Friendly front desk staffs, attentive housekeeping team Wonderful buffet breakfast and dinner at the "LUSH" ALL DAY DINING team. Double Tree signature biscuit is always our favorite and thanks for the free Valcano onsen and free ride back and forth to the ski activities. Will definitely stay here again for our further visits

We just love this lovely hotel surrounded by the forest and mountain! The buffet dinner was a pleasant surprise to us with the good variety of local foods. The hot spring opposite to the hotel was another place you should not miss too.

Jiudian feichang good jackson rain hanna feihao nice yihou haihui zailai

The hotel is offering a high level of service (much more then expected). They helped with clothing (for very cold days), tickets and free transport to the railway station!!!

Jiudian good jackson rain. Han na very good

Extremely disappointed with the service and hospitality at this hotel. Experience with the front desk staff is a hit or miss. Two of them were so sulky that it made me instantly regret staying at the hotel. It totally missed the mark of a 5-star hotel hospitality experience. Almost all of my requests made in advance prior to arriving at the hotel were ignored even though the hotel had previously acknowledged them in the chat. We were there to celebrate our wedding anniversary, but we found no such arrangements provided upon our arrival. The main restaurant was closed, there was only a small Korean restaurant open upstairs. The hotel is secluded and tucked away up on a hill. We had to pay ¥160 for a return trip just to have lunch at a nearby establishment. All in all, this was a terrible choice of a hotel and I regretted spending our nights and money there.

Amazing stay, good conditions and services. Snow Wang is wonderful and provides great help.

I had an absolutely amazing stay at the Hilton Changbaishan. The hotel is beautiful and offers a true 5-star experience with comfortable and spacious rooms. The real highlight, however, is the outdoor hot spring—it was incredible to soak in the warm water while surrounded by the snowy landscape. The atmosphere was so relaxing, and the facilities were top-notch. I highly recommend this place to anyone visiting the mountain!