Hôtel Belles Rives

Was a beautiful stay. It's a family owned hotel. With a rich history. Got upgraded for a sea view with a big discount. Absolutely magical

We have stayed at this hotel many times over the years (twice this year) and have always had a great experience. Sadly this year this was not the case. Let’s start with the positives - the door people are absolutely first class -totally charming. It’s a fantastic location with tasteful furnishings. The breakfast is lovely as are the breakfast staff. What really let it down this year was the service especially on the beach & restaurant. Both the female restaurant manager & the female who runs the beach have absolutely shocking attitudes - rude doesn’t even cover it. The beach service is a shambles - totally disorganised - in years gone by the service was so attentive - always checking to see if you needed anything - not this year - it was a struggle to get someone to serve you. The bar - where the service always used to be first class had also deteriorated - some of the staff lack a basic grasp of English. When I checked out I wasn’t even asked how my stay was. This is a very expensive hotel where you would expect first class service - unfortunately this is not the case. It is obvious that there is a distinct lack of staff training which shows. The hotel is busy which possibly explains their take it or leave it attitude. I am sorry that I am even writing this - maybe bad reviews might alert them to their problems.

I have huge affection for the Belles Rives having stayed and eaten there over the past 50+ years. But, as other reviewers have said, it's relying on past laurels, and this year in particular the service and food is letting the place down. We had lunch there today for the third time this summer, and for the third time it was extremely disappointing. The service was non-existent, they ran out of lots of the food choices, including not having any bread (!), and what food was served was either Luke-warm or cold, with chips being served on hot plates, but with cold chips - a clear sign that they'd been microwaved. We had to ask four people just to get a bottle of water, and were given 2 menus to share between six diners. When we finished our main courses, it took over 30 minutes for the staff to clear the table, and they didn't even complete this. Not acceptable for a eu100 per head restaurant. The worst bit was when we paid the bill and told our server that we thought the service today was the worst ever. He said sorry, and then asked if we wanted to give an extra tip!