Santa Marina Hotel

One of the worst places ive been, ever! First off. Our flight was late on, left Gatwick airport at 8.pm. arived at the hotel about 1.30am their time, later than we had hoped, due to delays. We were greeted with "your late im waiting". After checking in we were given our keycard and found our room, we only had 2 very flat very hard pillows so i asked for 2 more, was told to wait untill the morning. I tried for 3 days asking for 2 pillows, after 5 times of asking we got them. The bed was absolutely solid. Close to sleeping on the floor its that hard, the AC didn't do to much other than making us both ill, checking the filters on it they are completely cloged up with dust. The first morning we tried the food. Breakfast. It was awful, everything sat out no covers, flys all over it, not even canteen food. The best thing was prob some bits of bread. The swimming pool burnt our skin there was so much chlorine in it. Your could smell it, moreso than a normal pool, we had to go shower of to stop the burning, some pool kids got it in their eyes. The outdoor shower floor was just full of slimy moss never been cleaned by the looks of it. There is no outdoor bar like described on 'on the beach' nor is there a snack bar. There is a lobby bar, with several bottles of alcohol like vodka, rum, and gin, others too, we aksed for a drink to be told we are not allowed that stuff, all we can have is beer, wine and fizzy. The beer was warm and flat and you could only have half a can at a time. Everything was dirty. The bedside draws were moldy and stained. The bathroom was horrible, silicone was black with mold shower wasnt attached properly to the wall. Toilet didnt work all the time, soap dispensers for the shower, First of didnt have much in there, what was there was cloudy and smelt horrible, and had a plastic wrapper in one. The drain in the floor was completely cloged and the tap was so dirty. The wardrobe with the fridge in it, the handle was falling off. There was a plug socket half out the wall. The lighting in the room is terrible with only a hallway light, and not a whole room light.

Went with my adult daughter. Room was basic and did what we wanted however it states it has a mini bar which it doesn't. Could do with being updated. Breakfast was awful so we didn't have any. Could of hade a small kettle in room then I wouldn't of had to go downstairs for coffee in the morning. Lunch and dinner was the same sort of thing and the only pudding option was melon and apple. Luckily we were a short walk away from the beach and we found a few places to eat out which was lovely. Had a bad experience with the taxi service, however the receptionist was very kind and caring and made sure we were ok. Also the all inclusive drinks were only beer or wine, they have a perfect space outside by the pool to facilitate a pool/ outside bar and expanded the inclusive drinks range to maybe some cocktails and off brand spirits etc. Pool was nice which we used every day. Probably won't use this hotel again unless it made serious updates etc.

Staff is great! My room was cleaned every day without any reminders and that’s what I really appreciate. Also there is a pool with like 10 sunbeds which can be useful. On the other hand the food tastes like it is cooked for dogs. The furniture is old. We had a balcony, but there were no chairs or tables or anything. Soundproof is absent, we were able to hear people from the other part of the building. The location is so-so, has several cafes, shops and ATM’s around. The nearest beach is moderate - too crowded and dirty. Wouldn’t consider to come here again

don’t recommend this hotel! i did not enjoy my stay at this hotel. firstly, the food looked like canteen food and was cold and definitely not fresh. the rooms were clean to be fair but my bedsheets had a hole in it? and beds were not comfy. the rooms don’t get cleaned daily but when they do they brought a bottle of water which was nice. the fridge in the room was HOT and barely even worked. air conditioner was old and wifi was awfully slow. this hotel needs some serious work to do because i’m never stepping foot in there again.

Room: very very basic. A/C very old & works intermittently. Tv, can’t even watch news channels as signals/aerial so poor. Balcony; can’t even stand in it, a/c unit there along with 1 extremely old & rotten wooden chair. Bathroom: very dated. Door hinges coming off, could be repaired easily, Wifi is very poor also to add insult to injury. Room cleaned daily, but had to request fresh towels daily which they are reluctant to give you. All Inclusive!! We tried breakfast & it was just the standard Turkish breakfast. Very limited options with it. Not buffet style at all. It’s served to you, you just stand in a queue & wait for it. Basic drinks in morning, machine coffee, not fresh. No fresh juices available either, only bottled diluted juice. Tried dinner the first night. Again stand & wait to be served, not help yourself. Rice, Turkish traditional meal & salad. Same every time. Was not pleasant at all. Juice poured from a 2 litre bottle when you request a drink. Not cold. Wouldn’t waste money going here at all. Made to feel guilty for asking for juice to be refilled. All inclusive bar thats never opened. No alcohol/beer pumps, no draft juices. Dreadful services. My advice is if you are going to stay here, use it only as a sleeping place if you must. Starbucks & local coffee shops round the corner, for fresh coffee/tea & pastries. Lots of eating places nearby which are extremely reasonable & beautiful food at lunch & evening catering for all nationalities & even evening entertainment. Don’t waste your money paying for food or drinks here. It’s definitely not available at an acceptable standard.

Quality of the Room: • Lack of fridge in the room • The cleanliness of the room was not to the standards of a 3-star rating • Air conditioning unit was not functioning fully Quality of food and Dining Area: • The hygiene quality is very poor due to staff not wearing the right clothing when serving the food • I have noticed and reported to the Manager that the food is being recycled time and time again for guests to eat. I was astonished to hear his reply in saying that they are not able to waste the food due to the running costs. Then I told him that they will lose customers due to their extended recycling of the food. Most of the food was unacceptable to eat due to lack of a qualified chief. I believe that the hotel is run by the small team who are used for multiple jobs within the hotel. • I was given permission to use the kitchen fridge due to lack of refrigerator in my room. • Water cooler was malfunctioning – not getting to the required temperature • No menu or named tags to describe the food they were offering and also when asking staff, they can hardly communicate in any other language than their own. • I have asked why they are not servicing any fruits apart from apples (please note that most of the apples been rotten inside due to being recycled) and was told by the manager that it is very expensive to purchase anything else due to the running costs of the hotel