The Bank

This is a lovely place, very clean and friendly team. We stayed overnite for B&B but the breakfast was awful! Cold but overcooked and was so disappointed! The bacon was so overcooked and the poached egg was solid and the English muffin was cold and the butter was hard so wouldn’t spread! They need to get a new breakfast chef. Such a shame that someone’s incompetence lets all the rest down. The room was super with great views and so comfy

Booked for two nights at Hogmanay, however decided to leave after one. Initial impression, nice spacious room. Booked for Hogmanay dinner, dining room cold. Husband ordered Seafood Broth, tiny amount of veg, mostly sauce. I ordered Gluten free fish cooked in butter, asked if chips could be changed to potatoes, plate arrived with a small fish and rest of plate boiled potatoes, no attention to detail, no veg as menu. Asked a waitress if I could have some veg, boiled peas arrived. From there the atmosphere changed, the previously very friendly staff, little eye contact and we sat for a long time waiting to pay or add bill to room. The breakfast was the worst we've had, again staff unfriendly and a long wait from unsmiling unhelpful staff. Husband Scottish breakfast, mushrooms cold and rest of breakfast very overcooked. Tomato sauce, cheapest, taste of vinegar. GF, told the Hollandaise sauce for eggs Benedict not Gf!!! All recipes you find, all GF Menu says to help yourself to the fruit and cereal etc. Didn't dare ask for GF cereal. Orange juice tasted similar to diluting. a small dish with a few bits of melon, and 4 whole apples. Asked if there was anymore melon, again no eye contact, and felt everything a bother. Opted for scrambled egg, tomato, Gf toast, waitress asked if I would like salmon or bacon. She asked if was Coeliac.......Yes. Breakfast arrived Scrambled egg, tomato, no toast or bacon. Waitress asked if we had everything, I asked for toast, but thought I better not ask for bacon. Due to wait we had another pot of tea- one teabag in a big pot, coloured water. The usual review e mail arrived within a few days, did mention all above issues, no response and not on website with other reviews. Such a disappointing end to 2024. Staff training needed, all the issues were the hotels fault, not ours, attention to detail lacking on many counts. One night was enough.

Room 19A (booked as a superior with sea view) was excellent. Very spacious, warm, nicely equipped and a lovely big bathroom with separate bath and shower. Room was very quiet both from internal stairwell and from outside. Lovely sitting area to enjoy the view of the coast and harbour. Food in the dining room was very nice and well priced. Will definitely stay again in future visits to East Neuk.

Another fantastic meal here. The staff are lovely, great service, delicious food, HUGE puddings that couldn't finish, tasty cocktails, great wine selection. Such a nice atmosphere & great location. The staff are amazing, lots of specials & great views during day.

To be honest the exterior of the guesthouse is looking really scruffy, they need to smarten this up. The location is slightly away from the harbour on the through road. BUT, none of this should put you off staying here. We had a sea facing room on the top floor with a sitting room adjoining, it has all been recently redecorated, bed is comfy although bathroom a little dated. Breakfast is excellent. We really liked our stay, and is a great place to be with easy access to St Andrews and the rest of the Kingdom of Fife.

Very disappointed with The meal - 2 of our party had macaroni cheese - both came cold - one of our party had minute steak ciabatta- steak/mushrooms/onions were cold and ciabatta hard as a brick - only meal that came hot was the fish and chips. Have ate at The Bank on other visits and had an excellent meal - menu very limited