Extended Stay America Select Suites - Detroit - Ann Arbor - University South

When I got to the hotel after my room was booked, NO ONE was at the front desk. It was closed and locked up. I haven’t got my refund back yet.

Rips in the floor, old and outdated appliances, and terrific scene from begining to end. It was a nice place to sleep but other than that it was not great.

Good value apart from the fact that the ‘kitchen’ was not equipped with cookware and plates and cutlery - we were expected to purchase these which was a bit of a shock.

The rooms were smelly. The kitchette didn’t even have cups forget about other utensils although this is supposed to be an extended stay. No towels either. The front office closes at 10 pm and no coffee machine or breakfast. Worst place ever

Property doesn’t look nothing like the pictures that is online there wasn’t even no one inside like a front desk you didn’t see anyone it was ghost town so how was i suppose to check in and know anything couldn’t even get my room this is very inconvenient because i drove 3.5 hours away from home just to come here and not have a place to stay

There was literally a hole in the wall. Frayed carpet. The staff was nice, but this place needs a facilities overhaul.

The property is convenient to our relatives and since they are relocating, we most likely will not use this property again.

the Worst experience I’ve had in my entire life at any hotel to this day !!! The manager was sooo unpleasant. I honestly felt bad for the other lady having to work with her.

I initially booked the property for my stay at the University of Michigan. I later found out that I have to change the day I am staying. I called the hotel and they confirmed the dates have been changed. Just before my stay, I checked the itinerary and was showing the incorrect date. I called the hotel and they forwarded me to their call center. The supervisor told me there was no way they would have changed it. They would not refund it or update the reservation. I inquired about why they would they would tell us they updated when they haven't. The supervisor said there was no way for them to do that and they had no way to check phone logs, who access our reservation during our phone call or any system of checks and balances. We decided we werent going to win this fight, so we opted to pay for the hotel for two nights and only use one. The manager Kita was helpful and stated she would allow us to check in a different date (initially we were told if we dont show up on the date of our reservation, it would be canceled) We came into the hotel around 8:20am, after walking around, looking for the reception, we called the hotel and transferred us to a call center who said they would check if there is a reception desk at this location. She confirmed there is but it is not staffed until 9am. After our wait, we finally checked in. The rooms were in poor condition, including stains on the carpet, doors missing off of cabinets, toilet paper holders broken off and BUGS! Big bugs!