Anji Sky Land Squirrel Tribe Hotel anmeldelser

Super family friendly hotel. We had good time both inside and outside of the facilities. Highly likely we wanna get back here.

Nice hotel Large area with many activities Slight overpriced

Great location near cable car station and like the outdoor children playground with squirrels running

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

酒店很好，有事情找小胡管家都能給解決，節假日出遊人還是特別多的，酒店的話還是比其他地方好一點的，畢竟是度假村，自己內部也不會有外來車輛，以後有機會還來玩。下次錯峯出遊再來 中間小孩子的東西掉了，聯繫了小胡管家，真的是很快就找回來了，非常感謝🙏🏻

管家服務非常不錯，很晚了還幫我們把行李搬到房間。入住的是大樂山水親子房間，實話説，房間設施一般。但來雲上主要是玩，小朋友在松鼠部落玩得非常開心，雲上草原的遊樂項目多數購買門票後都是免費體驗的，小火車需要單獨收費，可當天多次反覆乘坐。小朋友超喜歡蹦蹦雲。總之整體還是不錯的

非常滿意 松鼠部落坐落在雲上草原度假村很合心的位置 跟度假村索道也很近 早餐/前台服務中心都很近 非常便利 松鼠樂園 小朋友們玩到走不開 雲上草原更是兩玩兩天還不夠 套餐安排的很豐富性價比超高 特別感謝管家小胡 非常貼心 從到達開始就熱心的接待 中間出了很多小插曲都耐心幫忙解決 讓行程更温暖 特別謝謝小胡管家 下次還來 非常完美的雲上草原之旅

入住雲上草原松鼠部落酒店體驗超讚！管家小鄭服務貼心周到，從入住到離店全程細緻安排，耐心解答需求，讓旅程倍感温馨。酒店環境清新舒適，親子設施豐富，周邊風景如畫，強烈推薦給追求品質的家庭遊，下次還會再來！

親子家庭房有一個小床鋪，小朋友太喜歡了，一直鑽來鑽去，晚上很自覺洗漱完就自己躺下睡了，直呼下次還要住。房間有超大落地窗，樓下就是酒店的松鼠樂園，中午退房後玩了半天還捨不得走，真的是親子度假樂園。

帶着孩子住了兩天家庭房，有孩子專用的牙刷和小馬桶，超喜歡房間裏的小童床，還有爬爬梯，搖搖馬。入住的時候，還有管家服務，我們的管家是張燈戰，人非常的nice，送了兩個玩具給孩子，愛不釋手帶回家了。去景區的時候也是管家幫忙叫車，提行李，服務非常棒。 最喜歡的是他們的早餐，豐富多彩，低齡小童也有吃的。酒店旁邊還有個松鼠部落，第一天到的時候，怕孩子坐車辛苦沒去景區，就在松鼠部落玩了一下午，有小松鼠，小兔子，孔雀，還有孩子玩的滑滑梯，挖土機等等，孩子玩的很開心。 這次去雲上，孩子玩的比較開心，跑了一天也不喊累，一直説還要玩，酒店休息的也很棒，總之物有所值