Anji Sky Land Squirrel Tribe Hotel anmeldelser

Super family friendly hotel. We had good time both inside and outside of the facilities. Highly likely we wanna get back here.

Nice hotel Large area with many activities Slight overpriced

Great service and staff Great for a family

Great location near cable car station and like the outdoor children playground with squirrels running

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

非常非常非常非常非常非常滿意。管家小張回覆也非常及時，人也長得很帥，服務也很到位。就是我們自己選擇的時間不佳，假期的人太多太多太多太多。還會想再去。帶小孩去真的是非常的完美，有真的松鼠。各種娛樂設施都很好。

總體滿意！ 週中入住，管家給升級了房間，景觀很好。 酒店距離遊客中心很近，松鼠部落裏的萌寵和遊樂設施很適合低幼娃。 餐飲的話酒店樓下就可以擼串，也可以開車去附近2公里就有很多餐飲。 總體很適合親子一站式遊玩，體驗不錯！

五一攜全家出行，全程絲滑入住無需操心。來之前小胡管家就幫忙留了最高的兩間房間，還幫忙協調換房，後來幫忙升級房間，新的房間也很方便，然後後面就是松鼠樂園，小朋又很喜歡去那邊玩。有問題隨問隨答，有求必應，住的非常舒心，攜程好評，小胡管家好評。

五一假期選擇松鼠部落選對了，價格雖貴但環境很好交通很便利，熊貓部落就在山腳下，去雲上草原做索道都能快一步，小張管家服務也很好，消息回覆及時。松鼠部落樓下就有小朋友玩的設施，山間空氣很好，夜間走路散步很適合親子游，夜晚景色很漂亮哦。

酒店最貼心的服務是配備私人管家，任何問題都能夠很快得到解答和處理，高級管家張思明，非常專業，對酒店、景區的瞭解全面，並且能給客人合理建議，幫助了我們很多，也使得我們在擁擠的5.1假期，非常神速便捷的遊玩了2個園區，推薦大家都來找小張管家。至於20平的小房間，就不是那麼推薦了，作為親子房太小了，據説是為了模擬松鼠的窩，松鼠真可憐… 下次再去會換另一更大一些的房型。