Atlanthal

I reserved a week-long anti-stress cure. Upon arrival some of my key treatments were missing and I was told that this was due to the fact that they were managed by external providers and nothing could be done as they were not available. I had also anticipated by sending some specific requests to have some treatments and not others and to add a few extra treatments to by schedule. They had no trace if my emails and requests on their side and my confirmed (via e-mail requests) had not been taken into account. The majority of my anti-stress specific treatments were crammed into my last day and a half. I had to complain to get them to review my schedule. After having to insist too much, effort was made to accommodate but there was only so much that could be done with the availability that was left over. Needless to say this was not relaxing. While the yoga and hypnosis sessions done my externals were great, the hotel has no idea what they are doing with this cure and should really take it off their offerings list. The hydro therapists are lovely but some of the spa secretaries are not. The hotel itself if extremely noisy. Most rooms are placed around a two-story central atrium which is charming but the room doors are not sealed and light and noise filter in the inch and a half gap at the bottom of the doors (no insulation for sound of temperature). I was woken up at 8am by vacuuming from housekeeping in the atrium and kept awake until 11pm two other nights until families stopped playing card games in the common areas. My room was supposed go have windows and a balcony and I instead I had one small square window that gave out onto the parking lot. Even in the daytime, the lights had to be turned on. I was graciously allowed to change rooms after my first night. Over all the bedding is not 4-star quality and the double bed is simply two single beds pushed together without a pillow top or pad added. No free water is available in the room and no fountains in the hotel part are available to fill up water bottles. Their food options are limited and as the hotel . The towel racks in the bathrooms are rusty and the towels are worn. In the spa area, the teas were often empty and there is only one “salle de repos” that had three loungers. The outside seawater pool is great but the astroturf is worn and the lounger beds are stretched out and sagging so you end up lying on the frame. The lagoon has lots of jets but is booked for group classes at least 5 hours a day with music blasting. Classes are great if you do then but the lagoon is far from being a relaxing experience. While the hotel is located on the beach, there is no direct access to the beach from inside the hotel and the view from the dining area gives you just a sliver of ocean view. Breakfast was ok but nothing special with a limited selection worthy of a three star. Dinner was fine but the not half-board menu stayed the same for the whole week. Overall, extremely expensive for what you

Not somewhere I would re visit Overpriced and under delivered Some rooms need attention and staff need customer service training

Good location Would not go again! Oriented to the french clients, not to the rest of the world. No signs or menue in english.How can that be? A fourstar hotel for 210€ and there is no bodylotion in the room after you went to the Thalasso Spa?! If you call reception they just say, we dont have. Minibar in 4 days not filled! Coming home in the evening and wanna have a drink or a beer, not possible.