Brindos, Lac & Château - Relais & Châteaux - Anglet Biarritz

We had a wonderfull dinner during our stay !!! The Hôtel is lovely with spacious rooms (42m2) and very helpfull staff, just 5mn from the center of Biarritz. We tried the massages which were very relaxing and they have 4 jacuzzi that you access for free while staying.

Overall, the personnel was extremely rude, arrogant, untrained and behaved as they don’t care. It feels like management here is squeezing profit out versus providing customer service that Relais & Chateaux is known for. The services across the property is being run by young students doing their internship and has really ruined our entire experience. This is such a beautiful property, however with the worst unprofessional service we ever had. Me and my husband were staying at the Brindos property in Anglet. Unfortunately, since our arrival we have had a terrible experience. First, while we were waiting for our room to get ready as we arrived, we got drinks outside at the restaurant by the lake. I asked for a drink known in France as kir royale, and had to repeat 3 times and explain as the server’s rude answer was “I don’t know what kir royale means, just tell me what do you want”. Then the server asked me to come up to the register to pay the check. He gave a check and asked if I had a pen to sign? I said no I don’t have a pen. He said I also don’t have a pen… These are small things but this is how it started. We then got our room. The room didn't have WiFi. The only corner where WiFi worked was inside the toilet. We asked at the reception if we can be transferred to different room but as per receptionist no rooms were avaliable. She suggested to wait until tomorrow when the technician come and fix WiFi (obviously nobody came and fixed it). The receptionist came to our room and saw that 2 phones and laptop had no WiFi. We had to use roaming as we were working on Friday night (US hours) and taking video meetings via roaming. At breakfast we had to wait for an omlet with tomatoes for 30 minutes and omlet came without tomatoes. We asked for a cheese plate 3 times and after we were about to leave we got 4 slices of one cheese (but the menu says assortment). It was my husband's birthday. During lunchtime we came to the cafe and asked for food menu. We got drinks menu 2 times. And then finally we got a food menu in French (even when we asked for English menu). Then the waiter told us that they don’t have menu in English. We left the cafe. The senior restaurant manager asked what happened why we are leaving and told us that English menu is available. And she can bring. But to be honest the day was already ruined as well as my husband’s birthday. We left hungry and really frustrated with a service. My advice would be stay away from this property, if you don't want to deal with rude and arrogant people at your own cost.

A beautiful, calm place to spend a few days. Excellent service and a very friendly team. Fantastic food and drink offerings. Breakfasts are particularly good, and included in the price of the room. Lodges on the lake are charming and very well maintained. We will be back!