Sunday Hevea Hotel and Resort

Terrible Experience – Avoid This Hotel! I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality. We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused. This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.

Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.

They were understaffed. Lots of people are complaining in the lobby for waiting 2 1/2 hrs and more. Standard check-in is 12NN, some arrived later yet still had to wait. No complimentaries, even said that cancelling is allowed but they won't issue a refund, even if it's their issue in the first place. When we checked in, the main door is crooked (so we are unsure of our safety esp since we have kids), there are no bath towels despite telling them thrice. I had to call the lobby 7x and no one was answering the call, so I had to call The Table (restaurant) yet no towels came in. There are no door mats, my kid slipped because the floor is wet and we just had to use our own clothes to dry them out. This is a horrible stay!!! The hotel looks good on the outside but their service and basic amenities are not hotel-worthy! Will never recommend booking here.