Serela Waringin by Kagum Hotels

Absolutely the worste hotel experience. Filthy in every which way possible. Cockroaches in my bed, toilet - everywhere. Carpet was beyond cleaning. Paid for a King size bed on level 3, was given a queen size bed on level 5. Breakfast was ok if you eat just rice - no eggs, and had to ask for milk for coffee. No communication fay 2 of stay, breakfast again very simple, again not what I paid for. Reception never bothered to let guests know that a wedding had hijacked the resturant. Resturant not open during the day or night, Bar was shut entire time albeit advertised. Complained but fell of deaf ears... absolute disgrace ! Reported to Trip.com and received parial refund as hotel and sales manager didn' or wouldn't answer their phones. I will never again use this place attempting to call themselves a hotel. Check out the photo's, absolutley no excuse ....

Bagus

Unfortunately, I couldn't stay at this hotel on the 26th, but I managed to rebook for an additional three nights from the 27th-29th of April 2024. I had to request a cancellation for the 26th night due to a flight delay from Kuala Lumpur to Jakarta, which caused me to miss the high-speed train to Bandung. Consequently, I had to find accommodation near Halim station in Jakarta to catch the train to Bandung the next day. The pictures and review reflect my experience during the three nights I stayed here.