The Chedi Andermatt

The Chedi Andermatt anmeldelser

The Chedi Andermatt

Gotthardstrasse 4, Andermatt, Canton of Uri, 6490, SwitzerlandVis hoteloplysninger
The Chedi Andermatt
The Chedi AndermattThe Chedi AndermattThe Chedi Andermatt
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Gæsteanmeldelser

4.6/5
Fantastisk
76 anmeldelse
Bekræftede anmeldelser
Placering4.6
Faciliteter4.6
Service4.7
Renlighed4.6
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Alle anmeldelser(76)
Positive anmeldelser(39)
Anmeldelser med billeder/video(8)
Negative anmeldelser(7)
ShortStopOver
Deluxe-værelse
Overnattede i maj 2024
Par
24 anmeldelse
5.0/5
Enestående
Slået op den 21. jun. 2024
Great hotel and amazing staff. There are several restaurants and a very nice pool.
Oversæt
Gary
Deluxe-suite
Overnattede i feb. 2024
Familie
9 anmeldelse
5.0/5
Enestående
Slået op den 29. mar. 2024
Apart from the price tag, everything else was just perfect.
Oversæt
Gæstebruger
Deluxe-værelse
Overnattede i dec. 2023
Familie
43 anmeldelse
5.0/5
Enestående
Slået op den 19. mar. 2024
滑雪勝地,酒店位於雪場山下,非常方便,房間已是超舒適豪華
Oversæt
Gæstebruger
Grand Deluxe-værelse
Overnattede i mar. 2024
Solorejsende
5 anmeldelse
3.2/5
Slået op den 10. apr. 2024
與酒店描述不符,有點不值
Oversæt
Gæstebruger
Deluxe-juniorsuite
Overnattede i jul. 2022
Par
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 10. aug. 2022
Perfetto accogliente stile gourmet relax
Oversæt
Jemimagold
Overnattede i aug. 2024
Par
5.0/5
Enestående
Slået op den 22. sep. 2024
The Chedi is truly a 5 star hotel in every way. We recently stayed here for 2 nights and were very impressed. Here are the highlights: 1. Room: Spacious and well designed. Plenty of room for storage and lots of gadgets (electronic light shades, gas fireplace with remote control, etc.). Our Bed was extremely comfortable. The shower featured charming Aqua di Parma toiletries. 2. Hotel Grounds: The Chedi is exquisitely designed and decorated. 3. Spa/Pool: Immaculate and beautiful pool that flows outdoors. Very peaceful unless guests bring their infants/toddlers to play in the pool area (which happened during our stay but was clearly not the hotel's fault at all.) 4. Dining: The complimentary breakfast was lavish, expertly prepared and varied. The bread basket, especially the sour dough brown bread, was worth every calorie! 5. James Bond: There was an interesting James Bond exhibit at the hotel during our stay which featured some of his clothes, a gun and assorted memorabilia. You could also pay to drive in an old car while watching a simulated curvy mountain road. Tip: Vistors staying in Andermatt are able to purchase a discounted tourist pass which entitles you to free rides on area gondolas and trains. The 1st Chedi Concierge we spoke with didn't mention it when we asked him about hiking and area activities. Later that day, a 2nd Chedi Concierge knew about the visitor pass but said that it would be "quicker" to purchase it at the Tourist Information bureau. Our visit to the Andermatt TI was anything but quick! We had to sign up for emails using their tablet, answer questions about where we were from, listen to a speech about the area, etc... Laborious process but in the end we got our local pass which thereafter was a helpful thing to have.
Oversæt
6/20
Svar fra overnatningssted: Dear Jemimagold, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at The Chedi Andermatt. We are delighted to hear that you enjoyed every aspect of your visit, from the spaciousness and the design of our rooms to the breathtaking surroundings of Andermatt. It is wonderful to learn that you found our The Spa & Health Club a peaceful retreat, and we truly appreciate your kind words on your dining experience. Likewise we are pleased that you were able to indulge in our unique James Bond exhibition throughout your stay. Your feedback regarding the purchasing process of your tourist pass is invaluable, and we will thoroughly discuss your comments with our concierge team to further improve the efficiency of the process and the guidance provided by our team. Thank you once again for your positive feedback and we hope to welcome you back to The Chedi Andermatt for another fabulous stay very soon ! Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
domianita
Overnattede i okt. 2024
Par
3.0/5
Slået op den 16. nov. 2024
We stayed there for a few days to enjoy the spa and aomw nice food. The room was as always nice but for the price paid you can expect to have it checked before guest arrival we washed our hands after 5 min in the room and the sink was clogged. We then decided to go to the spa and we were looking for the bathrobe usually there is always to size available this time no. Bar you should stick to common drinks as the coktail was appaling , funny name but not to expectations at all. We had dinner at the restaurant as always the food was nice but it it looked like the prices really rised up and the quantity got smaller. 19CHF for a 1 dl glass of wine really ? Staff were amazing everywhere
Oversæt
Svar fra overnatningssted: Dear Domianita, Thank you for taking the time to share your feedback regarding your recent stay at The Chedi Andermatt. We are pleased to hear that you enjoyed the design and comfort of our rooms. Likewise, we are happy to receive your compliments on our culinary offerings at The Restaurant, which we will gladly share with our Culinary Team. However, we are sorry to learn that some aspects of your stay did not fully meet your expectations. Please accept our apologies for the technical issues in your room. We will ensure to sensitize our Housekeeping team once again and will resolve this issue promptly to avoid any future occurrences. Thank you as well for pointing out areas where you see room for further improvement within The Bar and The Restaurant service. We will make sure to thoroughly discuss your remarks with our F&B management, as we are always ensuring that our prices and offerings align with those of other luxury 5-star hotels in Switzerland. We appreciate your constructive feedback and hope to have the opportunity to welcome you back to The Chedi Andermatt. Kind regards from snowy Andermatt, Jörg Arnold General Manager & The Chedi Andermatt Team
Christine D
Overnattede i sep. 2024
Par
5.0/5
Enestående
Slået op den 11. okt. 2024
We enjoyed every aspect of the hotel and amenities. Because it was off-season the hotel was quiet and whether mostly rainy. But we could care less as the finished thought was incredible. He spent a chunk of time each day, floating between steam rooms, sauna, pool and Global. It was serene. We had a spectacular spacious yet cozy room. Service was impeccable.
Oversæt
Svar fra overnatningssted: Dear christinedenault, Thank you very much for taking the time to share your wonderful feedback on your recent stay at The Chedi Andermatt. We are thrilled to hear that you enjoyed every aspect of the hotel and our facilities. It is fantastic to know that you found our staff service and the serene atmosphere perfect for relaxation, particularly when visiting our The Spa & Health Club. We are also delighted to learn that your spacious yet cozy room contributed to a memorable experience. We will happily share your kind words with our team and look forward to welcoming you back to The Chedi Andermatt very soon. Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
Voyage20733267531
Overnattede i aug. 2024
Rejs med venner
5.0/5
Enestående
Slået op den 12. sep. 2024
Superb hotel with spacious, beautifully designed rooms offering breathtaking views. The service is outstanding, with staff always attentive to every detail. The cuisine is absolutely incredible, bursting with flavor. Love at first sight
Oversæt
Peter B
Overnattede i aug. 2024
Par
4.0/5
Meget god
Slået op den 10. sep. 2024
5* hotel which overall lives up to its rating. Food presentation is very good whilst flavours could be better. Excellent room although iron / ironing board not permitted? Room controls via iPad; all worked bar the fireplace. Excellent shower and Aqua di Parma toiletries. Breakfast range was excellent! Pre arrival preferences not adhered to on a daily basis; why? No noise in room. Bed / pillow voice very comfortable. Andermatt is a nice “village”, great for skiing, but lacks high end boutique shops. Hotel is well located in village close to train station. Airport access is via Zurich or Milan both are 1.5 to 2 hours drive away. Hotel has “outposts” for dining which are all good.
Oversæt
6/8
Svar fra overnatningssted: Dear 99PSB, Thank you for sharing your detailed feedback on your stay at The Chedi Andermatt. We are delighted to learn about your luxurious 5-star experience and that you enjoyed the comfortable design of our rooms and Hästens bedding. Likewise, we are pleased that our dining options and amenities contributed to a memorable stay. However, we are sorry to hear that your experience was not fully seamless due to the technical difficulties with the fireplace and the mentioned preferences. Please rest assured that we have thoroughly discussed your comments with our team and have implemented measures for improvement. We look forward to welcoming you back soon to The Chedi Andermatt. Kind regards, Jörg Arnold General Manager & The Chedi Andermatt Team
jklitt
Overnattede i jul. 2024
Familie
5.0/5
Enestående
Slået op den 6. aug. 2024
This hotel is easily five out of five in every category. We stayed here for sadly just one night in August and enjoyed every second. Our kids loved the spacious and luxurious room we were in. The deluxe suite. We also loved the amazing Restaurant downstairs (both for a fantastic dining tasting menu and also unbelievable included breakfast) and the spa area which allowed our kids to swim. It's really a fantastic hotel everyone should stay at. The views of Andermatt are excellent from the massive balconies and the many windows in the hotel. Every detail of the hotel is amazing. They have Bose speaker systems set up through the rooms, fireplaces, touch screen controls for all windows and high end furnishings. There was also tons of sleeping space for the kids. The service was world class. They treated our family so well. We would definitely recommend this hotel to anyone
Oversæt
6/7
Svar fra overnatningssted: Dear jklitt, Thank you very much for taking the time to share your positive feedback on your recent stay at The Chedi Andermatt. We are absolutely thrilled to hear that you found our hotel to be one of the nicest you have ever stayed in and that every aspect of your visit was exceptional. We are delighted to hear that you and your family enjoyed our spacious Deluxe Suite and had outstanding dining experiences in our The Restaurant. Furthermore, it is fantastic to know that you enjoyed the beautiful surroundings of Andermatt and found our The Spa & Health Club to be a relaxing retreat. We are particularly pleased to hear that our world-class service contributed to an unforgettable stay at The Chedi. Your words of appreciation are the greatest reward for the efforts of our team. Thank you once again for your kind feedback. We look forward to the opportunity to welcome you and your family back to The Chedi Andermatt very soon. Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
Gæstebruger
Overnattede i dec. 2024
Andet
5.0/5
Enestående
Slået op den 6. jan. 2025
A wonderful Hotel! We enjoyed our stay from the moment we arrived. From the Doorman that helped us with our luggage and parked our vehicle to the front desk that answered any and all questions we had, to the extremely polite wait staff. If you want to feel pampered this is the place to stay.
Oversæt
Gæstebruger
Overnattede i nov. 2024
Andet
5.0/5
Enestående
Slået op den 30. dec. 2024
Dont listen to some Karen experience and that is overrated. Its a pricey hotel but you do get what you pay for. The service from day 1 is so personal and everyone knows your name drink you like to drink or service you might need. There is no “no “ answer to anything, they will literally speak to chef to make you something that is not on the menu if needed for your child. They make snow sports so easy helping with absolutely everything from passes to equipment. We stayed in many 5 stars hotels and the child care(kids club) and babysitting services were without fail the best. Our boy is usually not very keen to go anywhere without us but after couple days the first he wanted to do when he woke up was to go to kids club. The japanese restaurant in the hotel had one of the best dishes we tried they were also very accommodating and understating.. the concierge in the hotel is so professional and quick the second you step your foot in the hotel. The cigar room 5 stars 🌟! Top of the list for us was actually an experience suggested and booked by the hotel that is run by private company. It was called cheese fondue under the stars. You trekking for about 30 mins up the mountains that takes you to a beautiful family run cattle barn conversion. They were so kind it felt like you had the best catch up with not seen for a long time lost family . We have drunk laughed and had the best views walking down . The food that was made by the host was so delicious and local sourced. The tour guide names Baenz was such an interesting character that was born in the village and travelled most parts of the world with the most amazing stories and knew absolutely everything about the history of the town and country. Highly highly recommend. One little suggestion would be there was so kids friendly plunge pool or anything just two quite deep pools- with very warm water most of the time too!
Oversæt
tamago_dubai
Overnattede i maj 2024
Par
5.0/5
Enestående
Slået op den 13. jun. 2024
This is one of the finest hotels we have stayed at. Previously was the Ritz Carlton Okinawa with its flawless service and beautiful hardware. The Chedi welcomed us with a lovely tour of the hotel. The entry level room was generously proportioned with a lovely fireplace and balcony. We used this as a base to drive the Swiss mountain passes. The spa was amazing with the hydrotherapy pools and saunas. The outdoor pool was great with a stunning view of snow capped mountains. We lived every part of the hotel! Breakfast was excellent with great choice and relaxed. Stay here if you are touring the mountains!
Oversæt
Svar fra overnatningssted: Dear tamago_dubai, Thank you so much for taking the time to share your fabulous feedback of your recent visit at The Chedi Andermatt. We are particularly pleased to learn that you found our Deluxe room to be truly magnificent and that our room features, such as the fireplace and balcony, added to your comfort and convenience. We would also like to thank you for your most charming words on the hotel tour provided by our Front Office Team upon arrival. Furthermore, we are delighted to learn that you enjoyed a fabulous experience in our The Restaurant, and that our breakfast stood out as one of the highlights of your stay. Likewise, we are happy to hear your positive comments about the layout of our Spa & Health Club and our exclusive Hydrotherapy. We will happily share your charming words with the entire team. Thank you again for your visit and we are looking forward to welcoming you back to The Chedi Andermatt very soon. Kindest regards, Jörg Arnold General Manager & The Chedi Andermatt Team
burcu y
Overnattede i okt. 2024
Par
1.0/5
Slået op den 27. nov. 2024
We did a reservation in the lobby for breakfast according to their advice since we have a dog and dogs are not accepted in the restaurant but it was not a good experience. Unfortunately nobody took care of us most of the time for the order of hot beverages. We had to go to the restaurant to be able to order it was a bit away and very hard to go for us with a 2 year old baby. So I did not expect this and I was disappointed with the service quality at such a luxury hotel.
Oversæt
Svar fra overnatningssted: Dear 318burcuy, Thank you for sharing your feedback regarding your recent visit of our The Bar & Lobby at The Chedi Andermatt. We sincerely regret to hear that your breakfast experience and service quality did not meet your expectations and sincerely apologise for any inconvenience caused. Please rest assured that your feedback has been shared with our Food & Beverage team for immediate review and improvement. We appreciate your constructive feedback, as it allows us to continuously improve our service. We hope to welcome you back in the future and show you the true nature of The Chedi Andermatt. Kind regards, Jörg Arnold General Manager & The Chedi Andermatt Team