Lloyd Hotel

This is a great hotel in a great neighborhood. The staff were super accommodating and helpful. The hotel itself is very modern inside, yet still has loads of charm from its previous life as a 1920’s building. It has all the amenities and more of a brand new hotel. We had one small issue, and I only mention this to say the staff acted quickly and resolved the issue. I have never stayed a a hotel that did not have a small issue, they happen, but how the staff reacts is key. At every turn the staff when we interacted with them were kind, courteous and beyond friendly. I would not hesitate to stay here again! It is very close to transit making the ability to get into city center SUPER easy.

Overall a good hotel with a couple of glitches. We arrived about 15 min early for a 2:00 PM check in. We were told to wait in the bar and they would let us know when the room was ready. 90 min later still no room. We decided to go explore the city and they would text me to let me know the room was ready. Didn’t hear until after 4:30 PM. A little frustrating but we accepted it. We had been offered free drinks in the bar after our 2nd ask for our room. Others checking in after us were offered drinks right away. Room was good and comfortable

This was my 1st time in Amsterdam and the staff at the front desk was extremely helpful from the moment I walked in. Apolline, Georgina, Alice, and Marizia were awesome and helped me navigate a new city. Whether it was with a some tips on things to do or helping me with directions! I would highly recommend this place. In the restaurant Sara and Davide, behind the bar with great conversation and even better drinks. Maya, Tom, and Dan gave 10/10 service! Making sure everyone around them were taken care of. 10/10 service in the entire place, I cannot recommend it enough.

The reading lamp for the top bunk did not work. It made a high-pitched electrical sound when switched on. We reported this - and maintenance did visit the room to make it safe. It was not fixed though. The wall behind the bunks was visible from room - we could see unsightly drilling and electrical cabling. In the same area of the room, the metal retainer on the inside of the window was hanging off. The full-length mirror was hanging a little squint, exposing unpainted wall behind it. The sink tap was loose. There was an unsightly stain on rug by double bed (clock side). There was a sticky mark on window heating vents (clock side). QR code for room service points to a dead link. We could only cast audio to the TV (we also have a Samsung TV - I do not think the problem was us). The TV would constantly buffer, rendering the TV unusable. The room looked as if it had seen better days...Cleaning and maintenance are poor.

Our two-night stay at The Hoxton Lloyd in Amsterdam was a mixed experience. It began on a positive note—we were checked in promptly at noon after a long transatlantic flight and upgraded to a higher-tier room. As AMEX Platinum members, early check-in, late check-out, and a $100 on-property credit are standard benefits, and we appreciated that these were honored. The room itself was fine, though not without issues. The windows are fitted with intentionally opaque glass, so you can’t see outside clearly, which made the space feel closed off. Combined with poor airflow and no option to open the windows, the room felt a bit suffocating. While small, it was otherwise functional. The real problems began at dinner in the hotel restaurant. While the staff was friendly and accommodating, a mouse ran into the dining room during service. I alerted the bartender, who dismissed the concern with a joke: “You both got scared—the mouse and you.” I found the comment inappropriate and dismissive, especially in a four-star hotel. A rodent in a restaurant should never be treated lightly. The next day, despite confirming at check-in that we wanted housekeeping, we returned after a full day out to find our room untouched: trash still in place, no fresh towels, and the minibar unreplenished. At checkout, the front desk staff apologized and said any charges we incurred would be waived. However, the only charges removed were minor, as we had already used the $100 AMEX credit. Overall, we were very disappointed and would not recommend this property. The location was also less convenient than where we typically stay in Amsterdam. When we return in a few months, we will choose a more central hotel that offers a higher standard of care.

A real treat of a hotel, loved the design, rooms, little touches. Front of house staff were wonderful, really welcoming and helpful. WhatsApp contact worked really well. Restaurant staff very good but slow at times. Breakfast was one of champions. Dinner and cocktails also delicious. Will return without a doubt.