Hotel2Stay

I stayed at Hotel2stay from June 19 to June 23 with my husband, and overall, our experience was quite positive for the first part of our trip. The hotel’s location is very convenient, and the rooms are new, clean, and well-maintained, which made our 4-night stay smooth and enjoyable. However, things took a turn during our final stay. Due to our travel itinerary, we checked out on June 23 to spend a night in Zaandam (June 23-24) and then returned to Hotel2stay to check in again from June 24 to June 25. The issue arose on June 25 during check-out. At the reception, the staff informed us that we hadn’t paid for our stay and demanded immediate payment. I repeatedly explained that we had already completed the full payment through Agoda and suggested there might be an issue with the hotel’s system, urging them to double-check. The situation escalated when a dark-skinned staff member became extremely rude. She crossed his arms, spoke to us with a hostile attitude, and insisted we pay instantly, even though we were trying to resolve the matter calmly. This created a very unpleasant scene that dragged on for nearly half an hour. Eventually, after further investigation, this staff member confirmed that we had indeed paid, but his behavior throughout the ordeal was utterly unprofessional and unacceptable. While the hotel itself is generally good, I strongly recommend that management address this incident and take action regarding this particular employee, who significantly tarnished our experience. It’s disappointing to end a otherwise pleasant stay with such poor customer service. This review balances the positive aspects of your stay with the negative experience, while clearly highlighting the issue with the staff member. If you’d like to adjust the tone (e.g., make it more formal or less critical) or add more details, let me know, and I’ll refine it for you!

Large room with a full kitchen. It's right next to the station. Washing and drying can be done for 3 euros each. If you need any groceries, you can head to Lidl supermarket which is 13 mins walk away from the hotel.

Location is excellent that very easy to take a tram/train/bus at the terminal nearby. Room was spacious.

Convenient location, just a short walk from the train station with a nearby convenience store. The room was clean, the bed was comfortable, and there’s a small kitchen for cooking. However, no indoor slippers, shower cap, or cotton buds provided. The area is quiet - not many restaurants around. Good option if you prefer a peaceful stay near the station.

A reasonably priced hotel during Easter holiday. Equipped with kitchen and also have a laundromat. But a bit far from city Center.

Convenient location just beside sloterdijk station, one stop away from Amsterdam centraal. Note that the intercity is operated by NS while the trans and metros are operated by GVB so be careful if you’re planning to buy the group tickets. Good to have the pantry / kitchen so we can eat in. Overall would recommend!