Hotel Hermitage Amsterdam

I stayed for one night on a business trip. I arrived late and the staff were very helpful. I found them very kind and responsive. I loved the area, quiet and safe but close to the centre. The hotel is in a tall, old style Dutch house directly facing a canal, and it has great views. I paid for a deluxe room and it was clean and comfortable, with a great view over the canal. Breakfast was delicious and generous. Due to it being a tall Dutch house there are a lot of stairs, so this is the only caution if you are staying here - if you struggle with stairs then book a room on the first floor. This is definitely my go to hotel for a clean, safe, well priced and welcoming hotel right in the city centre.

I stayed for a week and at least half of the nights were noisy and significantly affected my sleep. The walls are very thin and the doors have large gaps around them - resulting in the feeling that you are in very shared accommodation. You can hear people on the stairs and in the next rooms very clearly. The first night, I was kept awake until 2am by guests hanging around outside the front of the hotel. The windows do not block any street noise, so I asked them to keep it down and they dispersed. The next night, I was woken by a surprisingly noisy mouse running around the room. I downloaded a high frequency noise app for my phone and left it on. After advising the staff about the mouse, I was moved to a "quieter" room at the back. This was an improvement and got rid of the street noise, but the thin walls meant that I had to listen to my neighbour's snoring for the whole night. Mid-week was quieter, but when the weekend came around it was party time. On the Friday there was a room under me and a room across the corridor listening to music and talking loudly until 2am, when I got up and went downstairs to find any staff. When he finally answered, through a locked door, they asked people to keep the noise down, which worked. Saturday night was party zone from 9pm until 2am - with another burst of noise in the corridor, which I shut down myself at 5am. I couldn't be bothered to get up and get dressed again to find staff. As I left, a staff member explained that there were a lot of young people staying who wanted to party. Not a great excuse... They really need the night staff to do a regular patrol of the floors to keep the disturbance at a minimum. It's not a cheap hotel and 50% sleep isn't worth it. The Hermitage has a great location - central, but quiet area - but you really are at the mercy of the other guests. The place is a little run-down and could do with a bit of an investment - peeling floor laminates and chewed/worn details. Beds are great and comfortable. Day staff are lovely. Toilets are a little cramped, but the shower was great.

Before you book, please do not book if you can’t walk up stairs! 2 Stars is what is really deserves, the rooms are small, the corridors are very narrow the heat in the room was unbearable. The room was so filthy thankfully they cleaned everyday which is a plus! The ceiling on the room was crumbling it really is not a good look. The positives - good location not to far away from everything & the staff on the reception were always super helpful!