Mövenpick Hotel Amsterdam City Centre

We must say we're nothing but disappointed with this hotel. The reason we booked it was because Viking recommended it, and I will definitely inform Viking about our terrible experience here. We had been on the road for the last 12 days, moving between different hotels in Europe, but this one is the worst. It took us a long time to check in, and it turned out the staff member was new and didn't seem sure what she was doing. Then, the shower couldn't get any hot water. Someone came by and resolved the problem by turning on both the sink tap and the shower. While I was taking the shower, the temperature was inconsistent, with super hot or super cold water spilling for a few seconds before returning to normal. I also mentioned the fly in the room to the guy who fixed the shower, but he brushed us off, saying we could just use paper to kill it. When checking out, the front desk asked if everything was okay. We said no, but he didn't follow up and just left it at that. The service was truly horrible.

Nice and new hotel, a little bit to the right of the central station, rooms is quite spacious and amenities are good with slippers, comb and toothbrush .. etc

Love to stay at this hotel as it's so close to the cruise terminal where we shall be boarding the cruise ship on the following day. From here, we could walk to the Amsterdam central train station and even to the downtown (China town is much close). The reception staff and the luggage service were all very good.

I chose the hotel as it’s close to the event venue I’m attending . The room was very good - clean , spacious, big windows that can be open a bit for fresh air circulation. Love this. And the view of the room was spectacular especially in the morning and evening. Service was average , the counter staff pushed me to sign up for their membership for ‘early check in’ —- I was there at 12+pm and was in a hurry to attend my event. Saying that, the experience was general good.

Walkable distance to the Central train station. The staff (in training) could be more welcoming though. I was lining up for check-in at night and there’s only one staff helping out. There’s a queue but other staff didn’t seem to be bothered. The most unacceptable thing was there’s a man getting served by the staff in training without lining up. The room was big but needed renovation.

Hotel is generally very good. The facilities and cleanliness are average. However, it would be better if the front desk staff could be more proactive in introducing the hotel’s facilities or the amenities included with the booked room to guests.