NH City Centre Amsterdam anmeldelser

I had a disappointing experience with the customer service at this hotel. One of the front desk staff members (a young lady) was particularly rude, especially towards Asian guests. It gave the impression that the hotel has a discriminatory attitude, as it seemed that Asian customers were consistently assigned to lower floors. We booked a Superior room for three nights, not a standard type, but upon check-in, we were given a room that was significantly smaller than expected, with a window facing an exhaust pipe and the roof of the adjacent building. After raising a complaint, the staff eventually moved us to a better room. However, it appeared that the room had been previously occupied as there was still a welcome card addressed to someone else, suggesting that the original booking may have been canceled. This new room was slightly larger and offered a city view. (In fact, our confirmed booking was for a Superior room with a city view.) Given that NH Group is a reputable hotel chain, I am surprised by the lack of proper training at the front desk, particularly regarding respectful and unbiased service. On a positive note, the breakfast experience was exceptional. The food and fruit were very fresh, and the chef, as well as the waitstaff, were friendly and welcoming, making us feel comfortable and happy in the restaurant.

our room was quite small, Room and amenties fairly basic. Minimalistic Hotel. Location was great though

We had a great time in this related environment, great breakfast, location and the room with canal view was excellent. The hotel offers a free drink token in exchange for not having your room cleaned.

Booked this hotel during a layover and it has a good location, nice modern feel and friendly staff.

Parking Price is too expensive that 52€/day

We booked 4 rooms for 3 nights for our family tour. The staff were very friendly. Rooms were amazing! We had a great star in the hotel.

We booked hotel for family room of 4… The room has canal view, its beautiful

This was a solid hotel in a good location. No frills but clean nice rooms.

Excelente atención del personal en la recepción, especialmente de la Sra. Natalia. Hotel cómodo y bien ubicado.

在市中心，出行方便，旁邊就是購物節和火車站。

위치는 역에서 걸어서 7분정도 가까움 깨끗하지만 좀 작음. 특히 화장실 매우 좁음 안타깝게도 거리에서 공사중이라 밤 10시주터 다음날 새벽 5시까지 난방 및 더운 물 안나왔음....쵀앆

本來奔着華人禮遇服務去的，卻沒有這項服務，但是前台不錯，跟她比劃著，寫一些簡單的英文，她明白我們要叫車去哪裡，幫我們叫了一部車，司機還進大堂幫忙拿行李，沒有失望😂。其它都不錯👍

喜歡酒店的地理位置

不錯的酒店，位置好，房間乾淨。服務也很好，樓道安靜，還有健身房。酒店房間設施齊全。下次還去住，酒店人員服務周到