Royal Plaza Hotel Amsterdam

Please, please do not go to this place, it is dirty, from the main entrance all the way in, broken sockets, peeling wall paper all at first sight. Staff on reception have no care or interest in what they do, either they were on their phone, at the main entrance smoking or entertaining their friends. The room was small, with a double bed that you couldn't get around, there was stain on the sheets and the staff could not be bothered to put them on correctly as they were inside out, the window could not close properly so there was a draft, the shower was ridiculous, and the sink didn't flow, the door handle for the toilet was almost off. Please do not ask to use the toilet downstairs, this is a health harzard, there were black bags of rubbish, spilling over, the carpets throughout the place was badly stained and tatty, I could go on but I was glad our stay was only for one night but I write this review in anger as I can not believe that a place like this is allowed to operate.

Most unsafe/dirtiest hotel i’ve ever stayed at. Booked this hotel to stay with my boyfriend for the week and it almost ruined our trip. To begin with it had the narrowest stairway to our room, moving on the bed sheets had multiple kinds of stains and hairs all over the beds, and stains in the toilet and when leaving to complain we also found that the door was openable without any keycard! After complaining and switching rooms multiple times without any kind of apology or sympathy from a woman working at reception we decided to stay one night as it was very late by this point, couldn’t sleep one minute because of how uncomfortable and scared I was, we slept with jumpers over our heads and socks on still because we did not trust the cleanliness of the beds had to book a new hotel first thing in the morning with no refund!

This hotel was fairly disappointing, it was really dirty, on arrival I was desperate to use the toilet to find hairs and urine on the seat, our sheets were made but dirty, with stains and looked as if it had been dragged across a dirty floor, we asked at the desk for the sheets to be changed but she gave us the sheets and left us to change them and the said the cleaners rush the cleaning, I felt I couldn’t take my shoes off the whole time I was walking in my room, made me feel very uncomfortable, beds mattress were very uneven to sleep on they were so soft and tipped you if you moved. Breakfast wasn’t great, plates unclean and kitchen area didn’t look to clean either as you can see where they could, so I decided to just eat a boiled egg as it was still in the shell, for the price your defiantly paying Amsterdam prices, the rooms are understandably small but it’s Amsterdam buildings but the least you expect is a clean room with a half decent bed to sleep on this hotel doesn’t even provide that, I will definitely stay at the hotel I stayed in last time and won’t be returning to this hotel.

My partner and I arrived late after travelling, and at check-in, saw no immediate/apparent issues with the hotel. However, in the early hours of the morning, we were woken up by a strong smell coming from the bathroom. We were concerned a pipe had burst, as it smelled like sewage. Upon checking the bathroom the water in the toilet was dark yellow, like something had backed up in the pipes. We opened the windows to try and air the smell out, but it didn’t dissipate. In the morning, we also found that one of the plug sockets was broken and it looked very dangerous to use. We also found a stain on the curtains that looked like dried blood. The bedding had a hole in it that looked like a cigarette burn. When we went down for breakfast, the crockery and cutlery were dirty (the mugs had coffee/tea stains, and the knives and forks were sticky.) Overall, the hotel was incredibly unsanitary. The issue with the bathroom was of particular concern, and we were worried about the health implications of staying there any longer. We decided to seek out alternative accommodation nearby and check out of The Royal Plaza earlier than planned. Upon checking out, we tried to raise these issues with the member of staff at the reception desk, and received little acknowledgement. We asked if there was a way to log a complaint about our room, and were told “you can try, but it’s non-refundable.” There was no concern expressed, and no apology offered.

We stayed for one night in the Royal Plaza as a prelude to getting the direct Eurostar train to London the following day. We paid about £90 for a double room. Negatives. The room was so small that it was difficult to move around in it. There were no cupboards and no kettle. There was no desk or equivalent work station. The bathroom floor flooded when anyone took a shower and needed at least an hour to drain and dry out. Aircon did not appear to be working. Positives. It is very centrally located - a short walk from Centraal station and the Eurostar terminal. Location is also with an easy walk of many visitor attractions . A buffet breakfast was served in the ground floor dining room and was OK. The staff were pleasant and helpful. We arrived at 12:00pm and were admitted to our room immediately although official check in time was 2:00pm. The room seemed clean to me. There are restaurants and shops all around it. The hotel is good value for its city centre location. Would we stay here again?. It's OK as a place to crash for one night but that is the only basis on which we would stay again.

Having just left this hotel where my myself, wife & brother & sister in law have spent the last 4 nights, here is my personal thoughts on it. The hotel itself is lovely & l can see its very much a loving WIP, with new air conditioning units being fitted as we left, due to be fully operational in the next week or so. This will be a very welcome addition for new guests, as leaving the window open for fresh air at night especially for front facing guests isn't ideal, due to it being a lively street due to normal everyday hussle & bustle. The staff & owner are courteus, polite & very helpfull & the breakfast provided has everything you need to provide a great start to your day. The rooms aren't big & no cupboards to put things away, but like most of us, no real hassle keeping them in suitcase until needed. We did miss having tea & coffee making facilities in the room & hopefully through time, this is something they may consider introducing. The hotel is perfectly situated for everything, including Central Station & main shopping area, just turning left as you come out the hotel front door & straight across the main road for the shops & left at the end for Central Station. The hotel location street itself has everything you need on the doorstep, including well stocked supermarket basically next door & turn right out the hotel door & there's an extremely tasty Chinese woki box shop right at the end. One last thing, I've put a pic of an extremely good Chinese restaurant & right opposite you can get the canal boat trip for 19 euros & the burger place next to it is absolutely superb. If your looking to see the sights & sounds of everything that Amsterdam has to offer, then this hotel will provide you with an ideal base in which to do it. Enjoy