Amman West Luxury Hotel

We stayed for a couple of days and the service was amazing! They fixed everything we needed, so that we were able to go and see both Wadi Rum and Petra. Big shout out to Osama! Incredible service. They opened the pool area for us and were very flexible arranging taxis.

The hotel was great, clean and accomodating. The staff was great, especially Osama. He helped us so much getting around to all the places we wanted to see for a very good price - and he was warm and welcoming doing so! We got to see Wadi Rum, Petra and the Dead Sea without any issues because of him!

We had two nights booked into this '4 star' hotel at the end of our Jordan tour. All the staff we dealt with were very pleasant. We arrived at 3:50pm and did not get our room keys until 5pm, and arriving at our room there were still 3 staff in it cleaning - well I presume that was what they were supposed to be doing - but we found out that it wasn't very well done. The sheets were 'bobbled' and 'off white' in colour - not by design. The towels were not meant for adults as they were so small. They were old and curled up at the edges. These were also off white, and several were actually dirty. There was dust everywhere, watermarks on the ceiling and the bathroom just looked old and dirty, with a toilet cover that did not stay up which made it awkward sitting on the loo. When I moved the bedside cabinet to plug something in there was dust, fluff and someone's old sweet wrappers. Not impressed. The stairway to go downstairs was filthy, the white doors were black where people had pushed them, fine in a staff are but not where the paying public are using. From our room at night we could hear doors banging where other guests were in and out. Not a pleasant experience, We cut short our visit and moved hotels.

Very good location. Near to every thing you need. Beautiful and clean pool. Team work are helpful. Room was very clean. Breakfast was varied quality of food. The pillow fluffy and bed was comfortable. Really it deserves the money you paid..

Stayed here as part of a tour accommodation. staff are helpful. We hd their breakfast and dinner buffet. Food is a hit and miss. Sometimes good, sometimes just okay, but would definitely make you through the day till you can have your lunch somewhere. A bit far from the center, would need a taxi to go there. Some things in room like phone would benefit an upgrade.

Very tired. Almost everything in the bathroom was broken. Pillows were hideous, uncomfortable, lumpy. Breakfast was very limited and not tasty, the pastries were like bricks and the toaster didn't work. Loud music until late due to a wedding function. Location is a decent taxi ride to town. Room was clean. Wifi was good. Would definitely not stay again.