Four Seasons Hotel Amman

Best hotel in Amman

在瑞吉、麗思卡爾頓及四季之間選擇了四季，其中一個原因是停車方便，有泳池。前台服務尚好，不知道是他的英語不標準還是我們的英語太差，反正沒聽懂多少，但不影響入住。 設施：攜程標準。安曼唯一的鉑金酒店，設施肯定不錯，保養的也很好。床很舒服，雖然很軟，但解乏。被子、枕頭接觸皮膚的感受也很舒服。但是床單有破洞，這樣還不更換嗎？！睡衣的材質差，手感過於僵硬。 衞生：表面做的不錯，但細節不行。刷牙杯底部的污漬相當明顯，是沒有看到嗎？這不是四季的水準。 環境：對面是麗思卡爾頓，樓下主幹道，有一點吵。 服務：這個價格的服務如果不好，那就太對不起四季四季這倆字兒了。早餐種類不多，但食材和出品還是有質量的。歡迎甜品是個亮點，本地特色。

I am writing to express my deep disappointment with the extremely poor service provided by your hotel, which has led to a significant financial loss and the loss of one of my most valuable clients. Coffee Break Issue: My contract explicitly included a rich coffee break, yet on both the first and second days of the event, this was not provided. As a result of this negligence, my client deducted 5,000 JOD from the final invoice, directly impacting my business. Lack of Response to Official Email: An official email was sent by Jordan Nights Events for Conferences and Events regarding the coffee break issue. Unfortunately, there was no response from your team, showing a lack of professionalism and disregard for client concerns. Lack of Conference Support & Unfulfilled Agreements: There was no proper follow-up or support from the hotel team throughout the conference. Additionally, Sales Manager, had initially agreed to a specific arrangement, which was unexpectedly canceled just four days before the event. This put me in an extremely difficult position with key stakeholders. personally assured me that everything would be handled smoothly, but unfortunately, these promises turned out to be false. Due to these failures, I will be assigning my company’s legal representative to follow up with you regarding the contract terms, financial loss, and damage to my client relationship. Legal action will be taken as necessary to address the consequences of this negligence. I expect an immediate response and a formal resolution to this matter.