Courtyard Buffalo Amherst/University

The entrance to get into hotel is on a busy street and not the easiest to get into or out of at times.  Had to wait multiple times to get in and out.  The pool was closed for maintenance but looked fine and nobody was ever working on it during my stay just a sign saying so.

Disappointing Stay – Poor Customer Service I booked this hotel mainly because it advertised a pool, but when I checked in, I was told it was closed. There was no prior notice, yet I was still charged the full rate. I asked the manager for some kind of compensation, but both he and the front desk staff were rude, dismissive, and completely unwilling to help. There was no empathy, no solution offered, and no respect for the customer. It's shocking that a hotel under the Marriott name has such unprofessional staff and no backup plan for situations like this. Terrible customer service – I absolutely do not recommend this hotel.

It was ok. The vent I. The bathroom needed to be cleaned. There was no trash can liner in the bathroom. The shower head wasn’t attached to the shower or wall. Hard water stains were in the bathroom. The white towels had traces of red on it. Other than that, it was good!