Best Western Plus University Park Inn Suites

The lady at the desk was a bit short when we checked in but everything else was good on this visit. Close to everything we needed and the room was clean.

Our stay was disappointing, especially given the high rate we paid for graduation week. After a long day of graduation the day before and packing/loading the moving van throughout the day, we were eager to use the hot tub, only to find it scalding hot—completely unusable. I normally enjoy the water quite hot but this was dangerously hot and we could not get into the water even after trying to give our feet and legs time to acclimate to the temperature. Despite multiple attempts and inquiries, we were met with rudeness and dismissiveness from the front desk. Staff insisted it had been checked and was 102°F, but it clearly wasn't. I asked if the temperature could be re-tested but was told that no maintenance was available, When asked if there was any chance that we could just use the temperature gauge to verify we were basically dismissed . Very disappointing experience but I guess now we knew why we had not seen anybody in the hot tub throughout the duration of our stay.

We stay at this hotel one time a month on business. The breakfast is always well done. Love the coffee maker machine. Prices for this hotel are also reasonable.

The whole reason we booked this particular stay was because of the hot tub. When we arrived we were informed that the hot tub was not working. The heater on the pool was not working either Totally ruined the entire trip. I would not have booked that stay had I known. So disappointing On a high note the staff were very pleasant!

Pool was closed which was the main reason I booked the room. Also the hallway had a bad smell. Staff was super friendly and helpful and breakfasts were exceptional. Great location, clean.

Beds were very uncomfortable and toilet continued to run after flushing. Decent hotel, but could use new beds