Shangri-La's Hambantota Golf Resort and Spa, Sri Lanka

Despite being a 5-star hotel in Sri Lanka, our initial experience was subpar. The room we were allocated seemed hastily arranged, lacking even basic amenities like towels. Despite calling reception multiple times, the room wasn't cleaned promptly, and we only received water the next day. The overall experience, excluding breakfast and the scenic outdoor location, fell short of expectations. Throughout the night, power interruptions were frequent, causing the AC and other devices to go off briefly before backup kicked in. The hotel staff's knowledge and efficiency in managing guest requests were lacking. During dinner, we observed identical spreads placed in three different corners, offering limited variety. The cost of approximately 8,000 rupees appeared disproportionately high compared to city hotels, considering the taste and variety of the buffet. While the hotel boasts picturesque views and a serene location, experiencing genuine hospitality may require patience and multiple requests. If you seek a peaceful location, it may suffice, but for a truly satisfying hospitality experience, it might be worth reconsidering unless you are prepared for persistent follow-ups.

很棒的酒店，海景好，早晚餐都很棒

My Husband and I spent 4 nights/ 5 days here and absolutely loved our stay. The grounds are large with the endless trees producing over 300 coconuts per day - now that's fresh farm to table! The rooms are comfortable and toiletries smell fabulous! The two main pools are relaxing and one even has stunning seaviews. They have amenities from bocce to ping pong, bike riding to archery and so on! The restaurants all have live music and the food served is beyond expectations. There is so much attention to detail with regards to taste, presentation and delivery. The staff are all so welcoming and very accommodating. The hotel has 300+ rooms, and the staff still make you feel like family. A special thank you to Vihanga who welcomed us to breakfasts and dinners with the warmest smile and always went the extra mile to make us feel the at home. And to Shashen who helped me master the 9 holes on the golf course and beat my husband! His tips and knowledge were very much appreciated. Would definitely recommend this hotel to anyone who truly wants to relax and have a 5 star experience!