Gæstebruger
30. november 2023
I recently stayed at this beautiful and modern hotel, conveniently located just a 4-minute drive from the beach. The staff were incredibly friendly and welcoming, and the breakfast offered an array of healthy options, which I appreciated. However, I must address a concern regarding cleanliness during our 7-night stay. The bed linens were not changed at all during our visit. While I don't expect daily changes, it would have been nice to see this done at least once in a 5-star hotel. Our room accumulated a fair amount of dust over the week, and it didn't receive a thorough vacuuming. Or any vacuuming at all. This issue extended to other public areas, with noticeable dust collection and dirty floors in elevators, on corridors, the gym and public toilets. In the gym, there was a recurring shortage of towels, and I had to request them on multiple occasions. Furthermore, there was no cleaning spray available for guests to use on the gym equipment. The spa left much to be desired in terms of cleanliness. No towels are given out at the spa. Some people use the sauna without a towel and no one keeps an eye on it. It seemed like there was no active hygiene plan in place at the spa i general. It was evident that the floor hadn't been cleaned for quite some time, and the public spa toilet hadn't seen proper cleaning in weeks (according to the housekeeping schedule on the door), resulting in an unpleasant experience. I did express my concerns, and some rough cleaning was carried out in response. However, I believe that a spa, especially one with a sauna and steam room, where people get really sweaty, should maintain regular and thorough cleaning practices. Even though our stay was during off-season, low cleaning and hygiene standards were disappointing. On a design note, I'm not entirely sold on the fully glass bathrooms in the hotel rooms. While some may appreciate the feature, I personally prefer not to make eye contact with my partner while using the toilet. Overall, this hotel has its merits, including a friendly staff, but my concerns about hygiene make me uncertain about returning for another stay. This is why I could only give it 2/5 stars.
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