This is the second time we have stayed at this hotel but I am very disappointed with the changes made to the hotel compared to the previous stay. A beautiful hotel with a very beautiful view of the Alor Star tower. But what really disappointed me was when the room I booked was very dirty with a carpet that was not vacuumed, the condition of the wood was damaged and the nails sticking out were dangerous especially if there were small children, the wallpaper was coming off, the towels looked like they had not been washed and smelled like they had been used, the air conditioner cold not cold even when set to the coldest temperature, yellowish dirty water and unstable hot water, dirty floor, toilet wall mirror that looks like it has never been washed. Very disappointing hotel and should not get 4 stars. Aircond only in the lobby. If you go up to the room, all the corridors don't feel air-conditioned. One hundred percent bad maintenance. The only thing I can accept is that the working staff are very helpful and friendly. The staff at the breakfast section are also friendly. This may be our last stay at this hotel and I will not stay here again. Thank you
Oversæt