Hotel Best Alcázar

*Read until the end* This is my own opinion of an expierience I had at the hotel. I’ve been coming to Marina Del Este for 5 years. It is really a beautiful place. I have dined and relaxed in most of the restaurants at the Marina and in La Herradura during the past 5 years. I always stay at Las Lomas. This is about 5 minutes walk to the Hotel. The hotel looks lovely and is always busy and bustling with people. My wife enjoys stopping there for a coffee sometimes on her morning walk. We visited the hotel this August with another family. None of us were staying there. We had been at La Herradura with the kids (4 adults and 5 kids) and following a discussion about dinner, we decided to walk up and visit the hotel. My wife had made an earlier enquiry with the Hotel reception to check if non guests could eat and that was fine. We walked into the hotel at about 10pm. We went to the bar area by mistake and then we were re directed to the restaurant downstairs. On arrival at the restaurant, I spoke to a person and asked them if we could eat. They went off to check. He returned, he seemed to be in charge wearing a black waistcoat, which was different to the rest of the serving staff. He was nice and smiling and friendly. So we approached the till and the girl at the till immediately questioned him as to the time. He told her not to worry, that there was time. She told me it was €22 per adult and €11 per child and it was a buffet service. I firmed up with my wife and the other family about the price and I was required to pay the bill in advance, which I did. She told me that the waiter would mark my receipt with the drinks we had during dinner and we could pay on the way out. We were told the buffet finished at 11pm. I paid up front at 10:12pm and then went to a table. It took a couple of minutes before a waiter prepared the table and we sat down and ordered a drink ( 2 white wines, 2 beers and two bottles of still water ). The following I will make in bullet points. - at 10:15 the food started to move away from the counters. It was very confusing. - The kids all took pizza from the grill area. It was raw with grated cheese unmelted in the middle and melted on top? It was not room temperature in the middle, but it was fridge temperature. - I took cold beef noodles and a wrap. I found cold fish at the hot buffet to put in the wrap. - At this point all of the food was moving to a table in the middle of the room, there were only a few people left. Waiters were spraying and cleaning and taking food away. This started at 10:15pm - I grabbed the three last burgers for the kids but there was no cheese for the filling. I asked for some and the chef said there was none left. I am fluent in Spanish so I was conversing in Spanish. The kids did not eat the burgers, they were under pressure and upset watching us concerned adults. - The two chefs at the grill started apologising for the problem with the pizza when I brought it ba

Hotel is near village Le Herredura, you can go to this village and supermercado by feet but also when you have all inclusive option by bus-Julia every half hour. Room was clean and every Day cleaned by Staff. Beach isn't sandy. Tere are Rocks in the beach. Staff in hotel is friendly but more friendly to Spanish People.

Best staff ever bar manager bar staff jaun and alveras and all the others,receptionist with painted glitter nails wasl lovely,everyone including chambermaids very pleasant and helpfull.Only down side they need better signage to reach pool bar and access pool area i watched peoplefrom my balcony walk in circles.

An excellent two day stay to celebrate our 50th wedding anniversary. A very acceptable complimentary cake and bottle of bubbly arrived just after check in. This hotel is set on a hill with sea views but a car essential as nothing within easy walking distance. The hotel last week was not used by any British tour companies so visitors mostly from Spain and food style similar. Breakfast and evening buffets were wide-ranging and delicious. Good range of seafood and desserts to gorge on! Room was a good size and very clean. Bathroom had been refurbished relatively recently. WiFi worked in our room even though on fifth floor. The hotel has a bowling alley, also plenty of pool tables and fun attractions for children. Staff were friendly and helpful. Overall the hotel was excellent value for money.

The facilities were good but not great. The walls were thin, there was no local supermarket to buy supplies and the food was quite poor quality. The staff at reception were a bit rude and couldn’t offer me any iron/ironing board. However the view from the balcony was very pretty, the tennis court was free and the overall atmosphere was very pleasant. Also you need a car/use the courtesy bus to get to the beach as the resort is on the top of a mountain and there are no cafes or shops nearby.

El hotel Best Alcazar me parece muy buena opción . Destacaría su profesionalidad , su comida y el equipo de animación . La verdad que en cuanto a calidad y precio comparado con otros hoteles, tiene una nota muy alta. Opción para repetir otros años