Shera Inn Hotel

Бассейн не работает. Пар не был включен чистота желает лучшего! В спа не убрано утром

衞生條件差，床單都是臟東西，沒有熱水壺，泳池關閉，服務態度差，早餐差，像廉價旅館

酒店網絡實在是太差了，有出差需求的一定要慎重。房間還是比較大的，周邊吃飯也方便。

Отель расположен в тихом (спальном) районе. Номера отелей просторные и очень чистые, что очень важно для отелей. Без каких-либо неприятных запахов. Кухня хорошая. Всем порекомендую данный отель.

My wife and I booked the Shera Inn through the MySTOPOVER promotion, for a very reasonable price, including transfer from the airport. The hotel itself was very mediocre and if the MySTOPOVER program is intended to put a positive spin on tourism in Kazakhstan, they would be advised to provide better hotel options. The location of the hotel is not convenient to any attractions, shops or restaurants; there are just a few small shops and a money changer across the street. The room we had was clean, but the bed was too soft, they initially only provided one set of towels (for two people), and there were no hangers! The room had a TV and mini fridge, but no water kettle for hot water and no tea or coffee provided. On the positive side, the shower was very good. The staff were rather unenthusiastic, uncaring, and mechanical (e.g., there was no follow-up to our request for a second set of towels even though we were assured they would be provided).

The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in. We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done. Breakfast options were very limited esp for Vegetarians, too much meat in early morning. Overall would never advise to stay at this hotel when you have other better options.