The Dostyk Hotel

Great location in central Almaty but not a true 5 star hotel in my opinion. Overall old and the pictures don't really show the details of the wear and tear. The tap ran dirty brown water for a good 5 minutes, which stained one of the towels. When I checked out, the walkie talkie went off, apparently the cleaner had already inspected my room within the 2 minutes between when I left the room and when I reached the front desk, and the front desk did not hesitate to ask to charge me. Initially, I wasn't going to complain about the water as I believed they were just cleaning their water tanks. Thankfully, I took a video of the dirty tap water and showed them; they waived the charge. But it's the way they immediately rushed to find potential evidence of my misuse of the room and the mannerism when they asked to charge me that was really off-putting. Not great customer service.

Helpful reception staff, the rest is very poor. problems with water, not working AC (awful experience in July, trust me), huge stairs at the main entrance (cannot bring the suitcase without help, but there is nobody there from the hotel staff!), broken furniture and even front door of the room, old (and not clean) bed linen, leaking shower cabin. cannot recommend

位置特別好，市中心鬧中取靜的地方，往北步行1公里多就是昇天主座教堂和28勇士公園，往西往南步行1公里左右就是中央博物館，往東往南步行不足1公里就是山頂纜車下站。房間也很好，雖然有年頭兒了，但設備維護的很好，洗手盆、淋浴噴頭、馬桶都很好用，完全沒有年久失修的樣子。我最喜歡他家的泳池、健身房，池水清澈，健身器材非常好。

알마티에서 머물기에 최상의 호텔. 5성급에 합리적인 가격과 다양한 조식. 호텔 수영장, 사우나 그리고 자쿠지가 너무나 좋았던 스파시설!

Sehr gut , Service , Sauberkeit, alles :

房間整潔寬敞，前台及服務人員熱情友好