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Bekræftede anmeldelser
Placering9.1
Faciliteter8.4
Service8.5
Renlighed9.0
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Alle anmeldelser(157)
Positive anmeldelser(149)
Anmeldelser med billeder/video(28)
Venligt personale(24)
Fantastisk ophold!(22)
Lækker morgenmad(17)
Rent og ryddeligt(15)
Fantastisk til forretningsrejser(14)
Beliggende i centrum(8)
Fantastisk swimmingpool(5)
Negative anmeldelser(8)
Guru Reddy
Standard-dobbeltværelse
Overnattede i apr. 2024
Familie
16 anmeldelse
10/10
Enestående
Slået op den 12. maj 2024
Dejlig beliggenhed, personalet er meget støttende og god morgenmad.
En skuffelse var beskrivelsen af værelsesinfo angivet som king size seng, hvor det faktisk var en queen size.
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Dear Guru Reddy, thank you for your feedback. The size specification for the bed is as per Ctrip website and it is following their guidelines. thank you for having stayed with us and looking forward to your next trip
Almaty Apple
Standard-værelse med to enkeltsenge
Overnattede i mar. 2024
Rejs med venner
15 anmeldelse
8.0/10
Meget god
Slået op den 22. apr. 2024
Lige ved siden af kok tobe-udsigtspunktet til solnedgang, beliggenhed i centrum og masser af restauranter og barer og caféer, inklusive Starbucks i nærheden
Praktisk beliggenhed, venligt og hjælpsomt personale
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Kære Almaty Apple, mange tak for din kommentar og håber at få fuld score næste gang, vil arbejde hårdt for det
Gæstebruger
Standard-værelse med to enkeltsenge
Overnattede i maj 2024
Familie
1 anmeldelse
4.5/10
Slået op den 19. jun. 2024
Prisen var meget høj i forhold til typen af ejendom. Værelserne var meget små, og de var slet ikke fleksible til at sætte sovesofaen i stedet for stole. Morgenmaden var patetisk. De var slet ikke samarbejdsvillige i vegetarisk morgenmad.
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Kære gæst, tak for din feedback. Som angivet på vores hjemmeside er 2-personersværelserne kun til 2 personer på grund af dobbeltsengen, hvilket begrænser pladsen til at tilføje en ekstra seng. Anden værelsestype har en sovesofa og kunne have været reserveret i overensstemmelse hermed. Det samme med rummets størrelse som beskrevet på vores hjemmeside. For vegetarisk eller vegansk mulighed, kan vi tilbyde, så længe vi ved og er i stand til at forberede.
Kirill
Standard-dobbeltværelse
Overnattede i jan. 2024
Par
4 anmeldelse
8.5/10
Meget god
Slået op den 20. feb. 2024
Meget lille værelse faktisk. Ser bestemt mindre ud end 25 m2
Og den reelle størrelse af QUEEN BED ER MINDRE SEN 1,8 m og den var 1,5. Det dårlige var ubehageligt, og linnedet var ikke blødt.
Hver dag er vi nødt til at bede 1 mere samlet om badeværelse, da vi hver dag kun har én på mit værelse. Og den samme historie med tandbørste. Værelset var i øvrigt reserveret til 2.
Personalet er faktisk godt og behageligt!
Den største ulempe er LILLE SENG og lille værelse-meget tine til to personer (vi er ca. 170 cm høje).
Morgenmaden er fin.
Faktisk er dette hotel overpris for den slags værelse
Oprindelig tekstOversat af Google
Svar fra overnatningssted: Kære Kirill, tak for din værdifulde feedback. Vi kan bekræfte, at værelset er 25 kvm og sengen er 160 cm. Du kan altid booke suiten med en kingsize-seng, meget større. Ser frem til snart at byde dig velkommen tilbage til Almaty
Charles bark
Standard-dobbeltværelse
Overnattede i maj 2025
Forretningsrejsende
41 anmeldelse
7.5/10
Slået op den 21. jun. 2025
Hotel in downtown. Cable car To go up to little mountain is 50m away. Good restaurants in the top Inzhu. Close French restaurant call “ Benoit “ with incredible wines ! Novotel hotel airport service was unfortunately not a good experience at all.he came very late and the car inside smell smoking. They waived the fee and gave 10% discount voucher on restaurant bill. Good room for improvement in customer service from hospitality manager. Even with my official complain by email, they did not responded until I came to the front desk and ask to speak with a manager. Good breakfast.
Oversæt
6/8
Svar fra overnatningssted: Dear Mr. Bark,Thank you for taking the time to share your detailed feedback.We’re delighted to hear that you enjoyed our central location, with convenient access to local attractions such as the nearby cable car and excellent restaurants like Inzhu and Benoit. It’s great to know you also appreciated our breakfast offering.At the same time, we sincerely apologize for the inconvenience you experienced with the airport transfer service. This is certainly not the standard we strive to uphold. We regret the delay and the condition of the vehicle, and we appreciate your patience and understanding. While we’re glad to hear our team offered compensation, we take your comments regarding the delayed response to your complaint very seriously. Your experience has been shared with our hospitality management team to ensure service responsiveness is improved moving forward.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide a much smoother and more satisfying experience.
Gæstebruger
Standard-dobbeltværelse
Overnattede i maj 2025
Par
1 anmeldelse
8.0/10
Meget god
Slået op den 4. jun. 2025
Clean n good..
Oversæt
Svar fra overnatningssted: Thank you for your feedback!We’re glad you found everything clean and good. Hope to see you again soon!
Jonathan Rao
Standard-dobbeltværelse
Overnattede i mar. 2025
Par
3 anmeldelse
8.5/10
Meget god
Slået op den 19. apr. 2025
Breakfast was not good. Recommend hotel review the food options for all meals as dinner was not good the previous time we stayed.
Hotel was clean, great location and friendly staff.
Oversæt
Svar fra overnatningssted: Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the hotel's cleanliness, location, and our friendly staff. We're sorry to hear that the breakfast and dinner did not meet your expectations, and we truly appreciate your suggestions regarding the food options. Your comments will be shared with our team to ensure we continue to improve. We hope to have the opportunity to welcome you back and provide a better experience next time!
Vita Loncar, Croatia
Standard-dobbeltværelse
Overnattede i mar. 2025
Par
30 anmeldelse
10/10
Enestående
Slået op den 6. apr. 2025
We stayed for three nights in the hotel and I want to stress two things: The staff and the breakfast. The staff was very nice and friendly and helped us with everything we needed. The breakfast was great and we can strongly recommend the hotel. Vita
Oversæt
Svar fra overnatningssted: Dear Vita,Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that our staff made a positive impact on your stay, and we’re equally pleased that you enjoyed our breakfast. Your recommendation means a lot to us!We hope to welcome you back again in the future.
Sehajdeep
Standard-dobbeltværelse
Overnattede i feb. 2025
Familie
1 anmeldelse
10/10
Enestående
Slået op den 28. mar. 2025
everything was perfect. location is city centre and nearby to most of the activites and attraction. Best place for your stay in almaty
Oversæt
Svar fra overnatningssted: Thank you for the wonderful review! We're so glad to hear that everything was perfect during your stay. Our central location is definitely one of the highlights, and we're happy you enjoyed the proximity to the city's activities and attractions. We look forward to welcoming you back to Almaty soon!
Gæstebruger
Standard-værelse med to enkeltsenge
Overnattede i maj 2025
Forretningsrejsende
52 anmeldelse
8.0/10
Meget god
Slået op den 17. jun. 2025
Bit over price for the quality of room n service
All else ok nice pool
Oversæt
Svar fra overnatningssted: Thank you for your feedback.We’re glad to hear you enjoyed the pool and had a generally pleasant stay. We're sorry to learn that you felt the room and service didn’t quite match the price. Your comments are important to us, and we’ll take them into consideration as we work to improve our guest experience. We hope to have the opportunity to welcome you again and provide an even better stay.
Lareb
Standard-dobbeltværelse
Overnattede i dec. 2024
Familie
5 anmeldelse
10/10
Enestående
Slået op den 8. jan. 2025
City center hotel
Oversæt
Svar fra overnatningssted: Dear Lareb, Thank you for your feedback! We're glad you enjoyed our central location. It’s great to know it worked well for your stay. We hope to welcome you again soon!
Nodir Khaydarov
Superior-dobbeltværelse
Overnattede i apr. 2025
Forretningsrejsende
11 anmeldelse
10/10
Enestående
Slået op den 28. maj 2025
As a business traveler I always choose Novotel and I really like it
Oversæt
Svar fra overnatningssted: Thank you so much for your continued trust in Novotel!We’re delighted to hear that you always choose us for your business travels and that you really like our hotel. We look forward to welcoming you back on your next trip!
Kannika_Y
Superior-dobbeltværelse
Overnattede i aug. 2024
Forretningsrejsende
21 anmeldelse
8.5/10
Meget god
Slået op den 7. okt. 2024
I recently stayed at the Novotel Almaty City Center and had a fantastic experience. The hotel is centrally located, making it easy to explore the city. The proximity to Republic Palace and the Abai Metro station is particularly convenient1.
The rooms are modern, clean, and well-equipped with all the necessary amenities. I appreciated the comfortable bed and the quiet atmosphere, which ensured a good night’s sleep. The view from my room was also quite pleasant, offering a nice glimpse of the city2.
The staff at Novotel Almaty City Center were exceptional. They were friendly, professional, and always ready to assist with any requests. The check-in and check-out processes were smooth and efficient2.
One of the highlights of my stay was the breakfast buffet. It offered a wide variety of delicious options, catering to different tastes and dietary preferences. The restaurant’s ambiance was also very welcoming1.
The hotel’s amenities, including the fitness center, indoor pool, and sauna, were top-notch. It was great to have these facilities available for relaxation and exercise after a day of sightseeing1.
Overall, I highly recommend Novotel Almaty City Center for anyone visiting Almaty. It offers excellent value for money, a prime location, and outstanding service.
Oversæt
Svar fra overnatningssted: Dear Kannika_Y, thank you so much for your detailed and valuable review. We are thrilled that you have enjoyed your stay with us and Almaty. Looking forward to welcoming you soon back in Almaty.
Alexandra
Standard-værelse med to enkeltsenge
Overnattede i feb. 2024
Forretningsrejsende
6 anmeldelse
9.5/10
Vidunderligt
Slået op den 16. apr. 2024
Nice hotel, good room service, rooms look bigger in pics, swimming pool has to be paid as an extra
Oversæt
Svar fra overnatningssted: Dear Alexandra, Thank you so much for having taken the time to review our property following your recent stay. Pool access for our hotel guest is not chargeable and do let me know if you had to pay as I would investigate the matter. Looking forward to welcoming you again soon here in Almaty
Aida kdr
Standard-dobbeltværelse
Overnattede i jul. 2023
Par
43 anmeldelse
7.5/10
Slået op den 9. aug. 2023
Slightly overpriced hotel. Rooms are very basic, but good breakfasts! Room is slightly small and dull…
Location wise, very strategic. Accessible to many shopping malls and activities.
Oversæt
Svar fra overnatningssted: Dear Aida KDR, thank you for your valuable feedback and we apprecaite you liked our breakfast and location. Looking forward to welcome you back soon, Assem, Quality Manager