Sweet San Francisco

Horrible experience! I booked the room, because we wanted to have a kitchen. When I opened the fridge there was water in it and smelly. I talked to the staff and they took care of it. I wanted to take a shower and there was black short intimate hair in the shower. It wasn't cleaned. I talked to the staff on whatsapp but they said it was too late now. They will come next morning. I cleaned the shower myself. Then 15min later they still came to clean without saying that they would come. Later we had a cockroach in the room. It disappeared underneath the floor. We called the staff. They said, it's too late now. They couldn't propose us another room on this evening. It was too late. We checked out immediately. Cockroaches transfer illnesses. We got charged for the full stay. I contacted *********** and the hotel afterwards. They said it was just an insect. No refund at all.

I wish to express my dissatisfaction with my stay at Sweet San Francisco in Alicante from 26/7 to 28/7. I have lodged complaints with both the hotel and *********** regarding the potential dangers of the room. I want to emphasize that due to the room's potential hazards, Sweet San Francisco did not address the issue by my check-in on 26/7 at 5 PM. For safety reasons, I returned both rooms and did not stay at the hotel. I reiterate that the room at Sweet San Francisco posed risks, and the hotel concealed these risks until the day of check-in. The hotel refused to provide a room of similar quality to what was depicted in the photos and insisted we stay in a dangerous room. One of the rooms (flat 11) had a leaking air conditioner and falling ceiling debris, including above a child's sofa bed, posing a threat to safety. The other room (flat 1D) had a leaking toilet ceiling with unsanitary conditions. Despite our requests to change rooms, the hotel claimed to be fully booked. As a result, we were forced to seek alternate accommodations for us. In conclusion, my experience at Sweet San Francisco was marred by the lack of attention to safety concerns and the unresponsiveness to my complaints ( till now 20 Aug 2023) I look forward to a prompt resolution that not only addresses my grievances but also ensures that other travelers are spared from similar discomfort and potential hazards in the future.

No puedo mas que puntuar con una porque nos anularon la reserva un par de dias antes de llegar a Alicante y después de cobrarsela. Impresentables podria decir. No lo recomiendo para nada. Tuvimos que buscar una alternativa de última hora con un coste extra y las molestias de no estar en el centro.

Это, к сожалению, мой первый страшный , негативный опыт. Я попала к очень плохим людям, которые не убрали номер от предыдущих жильцов. В номере было грязно и постель была от предыдущих жильцов, вся грязная и в волосах. Я потратила целый день, просила, чтоб дали хотя бы постель, чтоб я могла лечь спать со своим ребенком, хозяйка не хотела ничего делать, говорила завтра, но впереди была ночь которую мы провели одетые, сидя в кровати, а на утро ушли в другой отель. Спасибо сотрудникам Букинга, которые пытались мне помочь, но девушка была наглая и не порядочная. Она даже не возместила деньги за ночь в которой я не ночевала. Люди в соседнем номере, мне сказали что здесь жила толпа мужчин с Индии, а хозяйка апартаментов предлагала мне спать в их постели. Еще было очень не приятно, что она обманывала, и не извенилась , а делала меня виноватой, что это нормально, постель просто помялась, а номер они мыли.