Gæstebruger
31. januar 2023
Room was nice, clean and reasonable size with small balcony. We didn´t like pillows with synthetic filling and polyester sheets not great but otherwise comfortable mattresses. Nice wellness area. Nice modern hotel, location close to ski lifts, free parking. Shame that the lady at reception when we arrived seemed not interested in providing any information at all other than location of lift and room number. No mention of the wellness area, ski room, play areas, rules for covid and mask wearing etc. she also seemed to have no idea that there is a playroom and kids club (although we later found out that kids club is non existent and is in fact only a meeting room kitted out with some books and a few toys.) Online they advertised kids entertainment in the holiday period (basteln and kinderdisco etc.) this was non-existent and no info was visible in the hotel either about it. We were halb pension - menus are displayed daily in the lift suggesting perhaps a more exciting dining experience than what you actually get. Breakfast buffet was ok, but the warm food at dinner was so unappetizing that one evening I just had salad. Basically the Halb Pension means warm buffet + soup/salad - do not expect to anything appetizing that has been sitting under a warm lamp. Kids even complained that their food was cold. Real shame. We even saw people bringing in take away pizza to the restaurant, I assume because they didnt want to eat what was on offer!!! The staff mainly were nice and tried to be helpful but seemed a bit confused at times. The reception and check in really is the first impression of a hotel, the lady we got was terrible - the man checking us out however was lovely. Some improvements definitely needed but all in all it was an ok experience. Not sure I would go back and if I did I would not do halb pension.
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