Gæstebruger
15. januar 2025
Just arrived back after the worst holiday we have ever had. My husband, who uses a mobility scooter, and I, arrived to what can only be described as a poor ‘housing estate’. We had booked 4 weeks self catering in an apartment. We had expected it to be in an apartment complex attached to the hotel of the same name. Instead we were allocated an apartment in a block of flats at the bottom of the road. This place was definitely not built as a holiday complex. We arrived at night, so didn’t actually see what the area looked like. The apartment was a large 2 bedroom accommodation. It was totally unwelcoming, in need of freshening up, and nothing like any holiday apartment I have ever seen. In the light of day, I thought I would look at the balcony, which was accessed through one of the bedrooms. To my disgust, the outside furniture and tiles were covered in dirt and bird poo. To cap it all, there was also 3 cat food and water dishes. It obviously hadnt been checked and cleaned for any guests to use. I reported it and to the credit of the reception staff, someone did come that day and remove the bowls on to the grass area. An attempt had been made to clean the seats and table, but they were so old and damaged it didn’t make much of a difference. The balcony was never cleaned the rest of the four weeks. We also had trouble with ants in the apartment. The washhand basin was covered in them. . Someone came and sprayed the floor but the ants just kept coming. We booked the Christmas Day buffet dinner in the hotel and expected there would be a good choice of food. It was a complete waste of 56 Euros, and I have had better in a 3 star hotel on a normal day. With regards to the area in and around the hotel, and the streets everywhere we visited, the roads and pavements are definitely not disabled friendly. Nothing is level, so difficult for anyone with poor mobility. Every place we visited had the same surfaces, small uneven cubes of stone which made using a mobility scooter very uncomfortable and at times dangerous. Twice my husbands scooter tipped over, throwing him and the scooter off the pavement and onto the road. It was definitely a very stress 4 weeks for us. I definitely would not recommend these apartments, which I would class as 2 star at most. Nor would I advise anyone with poor mobility to go to this area of the Algarve.
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