Gæstebruger
31. januar 2023
First things first. I love the setting of this hotel. Nestled onto the "main drag" of Albion, Michigan, there is lots of character to the immediately surrounding area. The hotel was clean and well kept, and the staff was friendly. WIth that being said, two significant issues arose during my visit that lowered my rating of the hotel. (1) There was a sandwich board in the main lobby indicating the hours for the Bistro, where I planned to eat breakfast. When my party got down there, we were informed that the Bistro wasn't serving breakfast. I walked them over to the sandwich board, which still had the hours for breakfast on the sign. I got a shrug and a "sorry". There are NO restaurants that serve breakfast anywhere remotely near the hotel, so my party of 6 ended up driving 2 cars to a McDonalds near the interstate 5 miles away. Honestly, I wouldn't have booked at this hoted had I known the bistro was closed for breakfast. (2) I had called the property day before arrival for an early check in. I am a Titanium Elite rewards member, and a 2pm check in would have been helpful as my party was headed to Ann Arbor (2 hours travel with gameday traffic) afterwards. I was told this would be no problem at all. When I arrived onsite, I was told early check in before 3pm wouldn't be possible. Neither of these things were "devastating" to the experience, although the Bistro closure was a significant inconvenience. If not for these two negative issues, I would have consider giving it a 5. Perhaps they have resolved their staffing issues now (my stay was in November 2021).
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