Hotel Mura

For the second year we chose our summer vacation to be at the Mura Hotel. A wonderful hotel, on the first line of a wide beach, with fine clean sand. The area around the hotel is quiet and beautiful, with lots of greenery, alleys and forest. The room - cozy and comfortable, with a beautiful view, was cleaned regularly. The food is delicious and varied, with plenty of fresh salads, fresh fruit, desserts, ice cream. A lot of entertainment for the guests - interesting themed evenings - marine - with fabulous costumes, seafood delicacies, also a Bulgarian evening, where, in addition to delicious Bulgarian dishes, the guests have the pleasure of enjoying Bulgarian folk music and dances, and foreign tourists get to know our traditional way of life and culture. Daily on the beach and around the pools, the animation team organizes games and activities for small and large, evening programs. On the beach there are opportunities for various water sports and entertainment. Congratulations to everyone working at the hotel for the great service and attitude. Thanks to the manager of the hotel, Mr. Kliment Kolev, who tirelessly makes sure that the guests feel good. I would definitely visit again with pleasure.

To start with this was not the 4* all-inclusive hotel we booked but was transferred here as our original booking was no longer available, we arrived on the 19th Sept At the hotel entrance, there was the reception, a shop and bike hire, and the main indoor bar, we received an a4 sheet of paper and your room key and left to discover everything else for ourselves, we had to ask where the lift was about a safe what direction the restaurant was we had to ask if they had any sort of map of the hotel and the area? we put the lack of customer service down to it being a young man with no training. The room was a good size and on the surface seemed clean with a good wardrobe space a dresser with large mirrors, a small stocked fridge, and a safe. ( items not included in the inclusive) although the bed was two single beds it came together as one large bed and it was very comfortable the aircon once again was very good the bathroom was a good size with a walk-in shower which had amazing power considering we were on the 8th floor and a not too bad hairdryer with sockets for a razor the towels were changed and bins emptied daily. The balcony railing was a little rusty the window screen for the windows was very rickety and the screen kept coming loose which meant we kept finding bugs in our room, you could not leave any food out because we got infested with ants there was a strange stain running down the dresser chair, the t.v had only one English channel that was news on a loop, the kettle lead would not reach the socket so you had to put on the floor to plug in, one of the sockets had come away from the wall, the shower had mildew around it and we had three days of a sewerage smell coming from the drains. The hotel was right on the beach with an allotted number of loungers for the guests to use, there were two small pools with one had sunken and broken tiles around the edge and the other had a crack along the inside, they did provide pool towels but you had to hire them daily, they did provide cushions for the sun loungers but you had to hire them daily, they had an inside pool and jacuzzi you got 5 mins free, but you had to pay the first 10mins, work that one out for yourself. The restaurant had a large indoor area and a covered outdoor area which was where the snack bar and outdoor bar were situated It felt more like a canteen than a restaurant they did have a good range of bread but the food was of poor quality just not as fresh as it could have been. they did have something called Dail around restaurant which was supposed to be a choice of three restaurants you could use which was part of the inclusive but it turned out there was only one still open. They did put on some kind of traditional dress outfit and dance while you were having your evening meal a couple of times. I witnessed the waiting staff and the dancer eating the hot food that was meant for the guests with their fingers and drinking the wine. We found out from other guests that we c

I don’t normally write reviews but I honestly feel people need to know how awful this hotel is and there is absolutely no way in hell it has been given so many good reviews. I have met so many people while staying here who all feel totally misled by the reviews and the photos. So I feel I need to review it and let people know what it is really like. Albena is a resort everything here is shut the water park the bars the restaurants. The hotel is dirty, run down the pool is ridiculous tiny, the all inclusive is a joke no drinks included other than vile wine and beer the juices are watered down. Honestly please do not waste your money and stay here

I don't even know where to start and usually I will just make the best out a bad situation but honestly this was horrific. The food was disgusting, staff rude and aggressive, drinks vile. We made the best out a bad situation and ended up trauma bonding with other British people but had they not been there I would have gone home on day 2. The location is beautiful and that's about it. Nothing is open and it's miles from anywhere. There is supposed to be a snack bar but it's just an angry man making pizza and when asked if there was anything vegetarian he would shout and wave his hands round. I didn't eat any snacks when there after that. The pool man literally ran down an older lady screaming and shouting at her for getting in the jacuzzi! The sign is misleading and states you can have 5 min free but apparently you have to pay for 10min then get 15... it is also next to the indoor pool which is free to use so makes no sense at all. When we checked in we were given a sheet of paper with the times for food and rules, that was it. Luckily we bumped into some other holiday makers and they explained you can use the hotel next door but not eat there. They would give us some drinks. All in all it was cheap but it was horrific and I would never stay in that place again if you paid me.

We feel let down. We were booked into the Hotel Sluvana next door but that shut before we arrived and Love Holidays put us into this hotel with very little notice nor option. Firstly good point ; towels changed regularly and lovely smiling cleaners The reception manager was lovely. The other staff on reception rude The shop was run by a lovely cheerful man Confirm superking bed Bad points: most of the staff were rude. The Restaurant manager the rudest of all. Food didn’t cater for vegetarians. I basically lived on cabbage or peppers on rice for lunch and dinner. I’m also gluten intolerant. I was given a loaf of gluten free bread by the head chef. Thank you. As up til then I just ate fruit for breakfast. The promised vegetarian meals never appeared The vegetable and salad taste of chlorine. Pillows are solid Bathrooms smell of sewers Tiny fridge that turned off when you leave the room. No fresh juices. The English were not allowed to use glasses in the restaurant. We had to use flimsy plastic disposable ones. Bulgarian and German were given wine glasses There was no entertainment. We were told to use another local hotel but after a few of days they told us we no longer could use it. The lifeguard on the other hotel shouted at me for getting a ‘glass’ of water! He was very angry and aggressive. The area around the Mura Pool is dangerous with broken slabs and uneven tiles. The pools are miniature and cold and deep. There is no child’s pool Everything is shut in surrounding area.

Horrible nasty hotel and staff. I don’t even know where to start with letting people know how awful this hotel is. They absolutely hate the English please do not stay here if u are English. They are rude and treat us different from other guests. We can’t have the same drinks can’t use the sun beds the indoor pool, they are so rude and shout at us. We actually get asked where we are from and when we say English they say no to what we have asked for. There were a few English people in the hotel, families, couples and single travellers and they all said the same. There is no entertainment at Mura so we are told to use a hotel further along but can’t use our all inclusive there. There was a really nice man who worked in the entertainment and he said he felt sorry for us and was really kind to us. The rooms are grotty, beds are hard. I feel Really sad that we wasted our money and booked a holiday here. The drinks we are allowed are undrinkable taste like battery acid. We were buying drinks from the shop to drink. There is nothing else open near by, no restaurants no shops nothing to do. We will be making sure we let everyone we know how horrible it was and not to go to Albena