Holiday Inn Express & Suites Alamosa

During our recent visit to Great Sand Dunes National Park, my husband and I stayed at the Holiday Inn Express Alamosa. Overall, our experience was a mixture of highs and lows. Upon arrival, we encountered a setback as our first room (Room number 131) had a noticeable cigarette odor. My husband has asthma, so that was a concern. However, the hotel staff promptly addressed our concern and efficiently relocated us to a different room (217), which we really appreciated. Throughout our stay, one of the notable downsides was the road noise that persisted through the evening, which occasionally disrupted our rest. There was also a random disturbance around 11 pm. resembling a generator, which was quite unexpected. Despite these setbacks, the room itself was comfortable and adequately furnished, providing a decent level of comfort during our stay. We particularly enjoyed the amenities such as the hot tub and pool, which provided a relaxing retreat after a day of exploring the sand dunes. Another highlight of our stay was the complimentary breakfast offered by the hotel. It offered a variety of options. In conclusion, while our experience at Holiday Inn Express had its challenges, the responsive staff and comfortable accommodations ultimately made our stay enjoyable. The proximity to Great Sand Dunes National Park and the pleasant amenities offered added value to our trip.

In many ways, this was the best IHE of our trip so far. Very comfy beds, good amenities and the best breakfast choice. However, our room backed onto the main road, and as the hotel was located close to a junction the sound of vehicles going through the gears was very loud. The windows were a very poor sound barrier. As it happened, what with the bed being so comfortable, we both slept very well! Still, best to ask for a car park side room when booking if you tend to be disturbed by traffic noise. The rooms really do need to be better sound proofed than this.

Turn 4 at Talladega. That was the traffic noise level at this hotel. There’s a traffic light on the highway right next to the hotel. Stop and go all night. We live in the country and this was the loudest hotel we’ve ever stayed at. We had our white noise machine turned up all the way and could still hear the traffic.

Booked a king suite for $270. The Room was okay but the air conditioning was super loud. It was so loud I used ear plugs but it still woke me up 3 times when the compressor came on. Even the window vibrated. Also only one elevator. I will not return.

This hotel has a freat location walk to walmart we stayed 2 nights. After driving 300 miles we realized we had left several items at the hotel so we called yo find they in fact found our items and the staff worked with us to forward a paid pistage package to our not nex but 1 after next location staff was great highly recommend this hotel

Arrived after driving and working all day around 4:30 pm. Birthday no less, so I was ready to relax and enjoy my visit to Alamosa, Checked in got room cards and proceeded down the hallway. Upon entering room my wife immediately saw there was food crumbs all over the floor. Well that being the case couldn’t imagine housekeeping actually changing the sheets. I returned to front desk to complain, after waiting 15! minutes someone with a vacuum walked in, She tells me “that wasn’t there when I cleaned it earlier” I took it as she was blaming me! Of course I went to front desk and demanded a different room. They gave me another key and once on the elevator with my wife and luggage we got off and to my surprise it was a handicap room. Having just paid $200+ for the room and another $100 for immunities, I was not going to stay here. Not sure what immunities would be as there isn’t a restaurant or bar. It’s a scam! Went around the corner to a very professional establishment the Fairfield. Same prices and luxury room. Lesson learned in this town.

Showers had no pressure. Pillows hard. Breakfast was not good. All hot items were cold Room smells of carpet cleaning. Check in was good and fast. The girls at desk were very nice. The room was clean. Needs updating. Was a little disappointed considering one night was $250.00.

Average plus. An older hotel but clean & the staff was efficient & friendly. The bed was very comfortable, the breakfast was good & the price was right. Plus, next door to WalMart for resupply & Chili’s for a quick dinner with Sunday night football.

I have stayed at Holiday Inn Express in the past (I am actually an IHG rewards member) and this Alamosa location is the worst I've ever seen. First and most important the beds were so bad I would say they were "unsleepable." It is clear the mattresses should have been replaced long ago. The room was either cleaned (or sprayed) with a heavily scented solution, but it still smelled bad, like someone with poor hygiene. Further the furniture in the room was badly stained, the refrigerator didn't work, there was significant dust and wrappers behind the bed and very shoddy maintenance "repairs". The refrigerator/microwave cabinet was such poor quality it looked like a kid made it and slapped some black paint on the interior. Coincidently, that same black paint was in the elevator. This was a room just made you feel "yucky"...every member of my family was grossed out just standing in this room. Basically I would expect a room/hotel like this if I were paying $100 at a Motel 6. But I was paying $275. Interestingly, when we left and got a very nice room across the parking lot (at the Fairfield Inn and Suites) we paid less. It seems to me that the owner of this franchise is spending the bare minimum on upkeep of this hotel. The hotel is a bad value! We did not stay at the hotel but I was unable to received a refund. I wasn't even offered a different room. The following morning I stopped back and discussed this issue with Sara, the "Front Office & Guest Relations Manager". She assured me she would "accelerate" the issue and I would receive an email the following day. I never received any response from the hotel. It is now six days later and I'm still trying to get a refund for the room we never stayed in.