Holidays Express Hotel

I saw on Hopper app a 4 star hotel in Cairo but it was a scam. It was the most horrible hotel that I have seen in my life. It was dirty and the rooms were terrible with hair in the bed sheets, ragged curtains, mold in the bathroom with scratched and dirty toilet seat and stained towels. We had booked a deluxe room and we were given the simple one. I went down to the reception and after an argument, they finally gave me the room for what I had paid but it was dirty as well and in bad shape as the first one. We were so tired and jet lagged after a 11 hour flight so my wife who had a terrible headache put some essential oils on the bed to try to sleep for a few hours. Early morning we left the hotel to find a new one. We complained about the hotel to Hopper and we didn’t get any support. They didn’t even do any investigations and Hopper is still promoting that hotel as 4 star hotel. The name is thé hôtel in Cairo is « HOLIDAYS EXPRESS HOTEl »Please if you are thinking about booking there avoid it. And the costumer service in Hopper doesn’t help. I just recommended don’t promote places if you don’t know their conditions, in my case I removed Hopper app from my phone.

Personale cordiale, unica cosa positiva, il resto decisamente negativo, scarsa igiene, struttura in decadenza senza alcun minimo confort e standard di sicurezza, camere non paragonabili neanche alla piu' scarsa pensione in italia, se potete evitate e scegliete altra struttura.