The Source Hotel Music & Spa

We were really looking forward to our stay in Marrakesh as a much-needed family break. My wife had just come out of hospital, and as a family of six with three young children, it had been an incredibly stressful time. We booked this hotel six months in advance, and even followed up three weeks prior to our trip. At that point, the hotel confirmed everything was in place and even sent us videos of the room – all seemed fine. Shockingly, just one week before we were due to travel, the hotel contacted us to say they could no longer honour our booking. They had accepted a private booking instead – despite us having already paid a deposit and received confirmation. To make matters worse, they offered no alternative accommodation, no compensation, and showed very little concern for the stress this caused. Their only suggestion was that we change our dates – completely ignoring the fact we’d already booked non-refundable flights from the UK months ago. What was meant to be a relaxing break has turned into a scramble to find last-minute accommodation, with added pressure on our family during what was already a difficult time. I would urge others to think carefully before booking. In our experience, this hotel was unreliable, unprofessional, and showed no accountability for their actions.

My husband got food poisoning from omelette and the staff were not friendly, sink was blocked. They had very loud music at swimming pool which we were not aware of. The gardens and swimming pool were lovely.

The hotel itself is really nice, the staff are helpful, the pool area is lovely, the restaurant is good (although breakfast is sparse) however we were severely disappointed with our room. Staying in one of the standard rooms we were allocated a room with a front door that didn’t lock nor close properly. It was very damp, the mattress and pillows were damp to touch. The bathroom was shocking, very dirty and damaged. I am surprised that hotel management thought it was acceptable to put guests in there…see pictures. Due to the damp in the room the bathroom had a lot of black mould which had also transferred onto the towels provided. When we complained to front desk they mentioned that they receive complaints about these rooms a lot so best to avoid when booking this hotel!!

Staying at The Source Chill Out Music Hotel in Marrakesh was an experience like no other. The blend of vibrant music, serene surroundings, and rich Moroccan culture created an atmosphere that was both relaxing and invigorating. From the moment we arrived, we were welcomed by the rhythmic beats of soothing music playing throughout the hotel. The ambiance was laid-back yet stylish, setting the perfect tone for my stay. The hotel’s dedication to music was evident everywhere, from the curated playlists that set the mood in the common areas to the live performances by talented local artists. The pool area was a highlight, where I could lounge on comfortable daybeds, enjoy refreshing drinks, and let the music wash over me as I soaked up the sun. Dining at The Source was a delight, with a variety of delicious dishes that celebrated the flavors of Morocco and beyond. The rooftop terrace, with its stunning views of Marrakesh, was an ideal spot for enjoying my meals and catching the vibrant sunset. The staff were exceptionally friendly and attentive, always ready to ensure my stay was comfortable and enjoyable. Their warmth and hospitality truly enhanced my experience. Overall, The Source Chill Out Music Hotel is a unique gem in Marrakesh. It’s the perfect retreat for those who appreciate music, relaxation, and a touch of Moroccan magic. --- Hope this captures the essence of your stay! 🎶🏨🌟

The Source Hotel, Music and Spa We stayed at this hotel between 31 May and 2 Jun. As you enter the gate you are projected a calm ambiance with an expansive garden and well separated living areas offering good privacy. The pool and its’ area offers a chill vibe, with the covered restaurant in the background and plenty of seating and lounging areas around it. The water temperature is good and the pool is meticulously maintained every day. Landscaping is also taken care of diligently. The wifi is strong enough for all areas. We stayed in a standard bungalow which has a good bed with separate covers and a bathroom. No storage area, only some wood beams to hang stuff on. The included breakfast is very good with lots of options. You can even have eggs made to order. We only ate one dinner there. Menu options are kind of limited but what we tried was good. What wasn’t clear was the policy regarding when you could get food. We were told lunch is served until 5, but when we tried to order something just after 4:30, we were told the kitchen is closed. Surprisingly, we saw people being served after 5. We didn’t really press the issue. Check out is at 12, which is a bonus, as are the half a litre of water bottles offered each day. Overall I can highly recommend this hotel. It is a good value in a beautiful setting not far from tue city centre.

Beautiful setting & gardens, shame about the service. We asked for a coke only to be told none were available; the lunch formula is restricted in choice and the waiter was very confused. It took 3 goes before he understood the bill.