Stay Inn Cairo Hotel

Not bad but toilets could do with an update

一般般 ，不好不差，比旁邊的樓新很多，周邊環境一般

We stayed their last week of October 2023 hotel is decent close to most amenities its on the main road all the shops and restaurants on the same rd its quite busy location rooms can do with additional soundproofing as u can hear cars beeping through the night being on 5th floor staff was very pleasant throughout our stay could do with some improvement with the breakfast menu is bland could expand their verities 👍

We stayed their last week of October 2023 hotel is decent close to most amenities its on the main road all the shops and restaurants on the same rd its quite busy location rooms can do with additional soundproofing as u can hear cars beeping through the night being on 5th floor staff was very pleasant throughout our stay could do with some improvement with the breakfast menu is bland could expand their verities

It was very nice to stay at this hotel reception team was very professional especially mr/kareem we will come back for sure Hotel very near from down town at the heart of the city restaurants coffeeshop everything is available 24 hours housekeeping girl's very polite and helpful and honest at was unforgettable vecation ever

We have booked a room for a family of 2 adults and 2 children, arriving late night after 2am. On arrival we were shown the room that had sleeping arranged for only 3 people: one small double bed and foldable single. We thought it must be some mistake but checked our booking and it is clearly written we are 2 + 2. We asked for an additional bed but our request was fobbed of as apparently they have no beds available, they gave as an additional pillow and a duvet and left to manage the night whatever way we want to. We had a long journey and no energy to argue as no one was willing to listen. My husband had to sleep on the cold floor as double bed was barely enough to fit 2 people. In the morning we complained at the Reception and the person working there found it very amusing and laughed that we had to sleep on the thin duvet on the floor with a thin bed sheet to cover... We were told that they will kindly upgrade us on to a bigger accommodation at additional cost. We don't need a bigger room, we need additional bed. It felt like a scam to put us in such a situation to have no choice but pay more if we want to sleep on the bed. Really very disappointed with this horrible experience and how the hotel handled it, is that's the way to treat your customers to throw a duvet and make us sleep on the floor and pay for this??? If I want to sleep on the floor I can do it in my own house, not in Egypt on my holiday on a very cold stone floor. Obviously now my husband is suffering from cold and flu as he was complaining how cold the floor was. He is not that person to fight and argue so he let it go. But I have a very strong feel of injustice and want to warn you against this place. If you are family with children of have fear of hights please avoid this hotels as their windowsnand balconies have no locking system and can be easily open by a child. Across the road from the hotel there is some fitness centre which runs late night classes blasting loud music as if it was just next door. Breakfast buffet is in very dark room that you can not clearly see what is served, some dishes were questionable like cheese and cold meat selection, I think it was same plate served every day. You could not have hot beverages as you had to order it from the staff who continued to dissappear in the kitchen downstairs. Same with omelette, we had to repeat our request multiple times. The security guard was very unhelpful forcing his services with loading our luggage which we refused. Yet he managed to grab our suitcase and drag on the dirty floor soiling it. Safety box - Don't use it, the power was going off and if anything was there inside you would not be able to open it. It's not a family hotel, there were no other female customers except me and on one occasion one more female.

Great place to stay!! Service was great and very clean. Also got are clothes washed and pressed for a very low price!! Breakfast is open for a few hours, food is good a lot of pastries! Always gave you water to!

Friendly and kindly staff (specifically Mostafa and Marina)they tried their best to make my trip more comfortable.the place is clean and tidy. The rooms are comfortable. The location is good ,hope to visit them again soon .thanks Stay Inn

I arrived at hotel and was planning to stay for 10 nights. Upon arrival I received a shocking message, that there is no reservation for me, though I have booked the trip 1,5 months ago and received a confirmation from the service provider. It was obvious that something went wrong with the booking, either on service provider side or the hotel. However, though it was past 11 PM and the issue could not be resolved immediately, the hotel refused to offer a room free of charge until they could clarify the issue. If I wouldn't have any friends in town, I would have stayed on the street in that particular night. The next days I've tried to resolve the issue, however there was no attempt from the hotel to help. The hotel reservation hotline works only until 1:30 PM and even during that time, no one was picking up the phone. If someone picks up the phone, they are not able to communicate in English. If you're not speaking Arabic, you're lost. When a friend of mine finally reached someone, the lady was super rude and didn't show any interest in helping us out. No understanding, no empathy, no professionalism. A very disappointing experience.